Tusass Terms of Business as of May 1st, 2019.

These terms of business relate to shipment and distribution of unaddressed items for recipients in Greenland.

1. UNADDRESSED ITEMS

1.1 DEFINITION OF UNADDRESSED ITEMS

Unaddressed items are distributions that do not carry an addressee with uniform weight, format, content, and appearance delivered to a group of recipients.

1.2 DISTRIBUTION

Unaddressed items can only be distributed under agreement with Tusass. In general, the following applies:

Distribution is conducted over two sequential workdays, unless otherwise arranged with Tusass Headquarters. Workdays are, unless otherwise denoted, Monday to Friday.

In case of nonspecific day bound holidays such as Christmas, New Years, Easter, Lent, Ascension and The Great Day of Prayer, deviations will occur

Information regarding deviation can be obtained at Tusass.

Unaddressed items are not distributed on the 24th and 31st of December.

Tusass reserves the right to collocate unaddressed items at distribution regardless of sender and format. Priority of collocation on behalf of sender is not possible.

1.3 RECIPIENT GROUPS

Distribution of unaddressed items can be targeted towards these recipient groups:

All households: This group contains every housing in towns, houses, apartments, and rooms to which there is a dedicated post entry point or other mode of delivery.

All households in hamlets: This group contains all hamlets where there is no direct distribution to the individual inhabitants, but where sorting takes place in the customer facility. Choosing which towns and hamlets distribution takes place in, is on sender’s behest.

Offices and shops in towns (distribution via P.O. Box only):

The group comprises authorities, institutions, businesses, civil societies operated from offices in business or private property, and all retailers at fixed locations. Retail sales must be a significant part of the business.

Distribution via town postal facilities.

Customers who do not wish to receive advertisements, can contact their local Tusass store and receive a “No advertisements please” label. Tusass will respect a “No advertisements please” for the customers who have this label on their mail slot or mailbox.

1.4 AREA OF DISTRIBUTION

With unaddressed items, the sender can choose between the following areas of distribution:

• Distribution nationwide, or in one or more towns

• One or more hamlets (only possible for delivery at P.O. Box or take-home copies)

• Offices and shops in towns (only possible for P.O. Box distribution)

• Distribution in P.O. Box at postal facilities in one or more towns

• Take home copies in Tusass customer area in one or more town or hamlet

1.5 PHYSICAL DIMENSIONS

Unaddressed items must be rectangular or quadratic and must conform to the following formats:

Minimum size: 14cm by 9cm

Maximum size: 33cm by 23cm by 1cm.

Unaddressed items in tabloid formats between 33cm by 23cm and 45cm by 30cm can, for a postage fee of 25% for format transgression, be distributed under these conditions: minimum four pages.

Upon distribution to the recipient, the format must be foldable in one step, so the shortest dimension does not exceed 23cm.

The thickness cannot exceed 2cm.

Consignments printed on sizes larger than A4 (29,5cm by 21cm) must be folded at least once.

If consignments are handed over unfolded, a fee of 25% on top of the original price is incurred.

1.6 WEIGHT

An unaddressed item must not exceed 500 grams, packaging included.

1.7 CONTENT

The following can be distributed as unaddressed items:

Print, such as advertisements, information leaflets, free editions of magazines, and the like.

Samples not only consisting of print on paper and carton, as well as video tapes and cassettes are only received for distribution to recipient groups Offices and Shops and cannot be distributed to private households.

• Print with value, such as lottery tickets, can only be distributed in closed envelopes. It must not be apparent that the contents have value.

An unaddressed item may not contain the following:

• Money, traveler’s checks, bearer securities, precious metals such as platin gold and silver, jewels, and other valuable items. The term “bearer securities” comprises letters of debt, commercial papers, stocks and bonds, uncrossed cheques, bills of exchange, deposit slips, and other documents of monetary value.

• Dangerous goods. Dangerous goods are defined as: all substances or materials that through their physical or chemical properties can present a danger to humans, animals, surroundings, (such as production equipment and other consignments) or modes of transportation of which any item considered dangerous goods in” UN Recommendations on the Transport of Dangerous Goods. Models’ regulations.”

• Live animals

1.8 PACKAGING

Unaddressed items can, under normal conditions, be distributed without a cover or envelope, if the consignment is a single unit, such as a card, brochure, catalogue, etc. It is the sender’s responsibility to ensure that an unaddressed item complies with the conditions of 1.7, and that it has sufficient packaging, or can be safely distributed without, thus ensuring that the content is sufficiently secured under normal post handling procedures, and that it is prevented from incurring damages to other consignments, Tusass or a third party.

1.9. DELIVERY

Unaddressed items must be handed over to the Tusass store from which the distribution will take place unless other arrangements regarding pick-up of material have been made. If unaddressed items are to be forwarded to a Tusass distribution site or Tusass store, the sender pays regular postage for the service.

1.10 COVER LETTERS

Upon delivery or pick-up, the sender, unless otherwise arranged, must supply a delivery list, a filled-out address card for each Tusass store from which distribution will take place, and a sample of the unaddressed item. The sample must be folded in the same manner as the consignment is at hand over to the Tusass store.

1.11 PACKAGING

The consignment must, upon hand-over, be contained in packages of solid material. If a package contains over 100 consignments the must be bundled at 50 or 100 pieces. Each package of unaddressed items must not exceed 20kg in weight, and sacks are not allowed as wrapping of unaddressed items.

Upon hand-over, the unaddressed items must be packaged in an agreed upon number for each Tusass store taking part in the distribution.

Supernumerary consignments – i.e., consignments beyond the amount paid for are considered miscount items and are destroyed after conclusion of distribution. Each package is supplied with an address label, If special circumstances regarding the distribution are agreed upon, this must be written on the address cards and the cover letters of each package.

Tusass performs, if agreed upon and for a fee, packaging, and cover letter printing for the individual distribution centers/ZIP codes. Consignments must be delivered at the Tusass store no later than the agreed time.

1.12 RIGHT OF DISPOSAL

The sender can revoke the unaddressed items until a period of three weekdays before the distribution in question was to take place.

The cost of return and/or shredding of revoked unaddressed items befalls the sender.

1.13 DELIVERY

Tusass distributes unaddressed items in Greenland in reference to 1.2. Tusass is within its rights to, under certain conditions at the recipient, or where undue risk is present, to withhold distribution, to addresses where there are things like ferocious dogs, ice and snow not removed or in the case of missing letter slot or mailbox. Tusass distributes unaddressed items in the letter slot, mailbox, or P.O. Box.

1.14 PRICE

An overview of current prices can be found at www.tusass.gl and in the Tusass stores

For further information, Contact Tusass on (+299) 341255 or on www.tusass.gl

1.15 COMPENSATION

Tusass is not liable in case of delays or distribution before or after the arranged period of distribution or missing/damaged unaddressed items.

Tusass will not pay any form of compensation, if distribution is delayed, or if distribution cannot be completed within the agreed timeframe due to weather conditions.

If Tusass does not fulfill a contract of packing/distribution of unaddressed items, handed over to Tusass before or on the deadline, Tusass will refund the Packing fee.

If Tusass has not distributed the unaddressed item to recipients in an area of distribution or distributed the unaddressed item before or after the timeframe agreed upon, Tusass will refund the postage expense for the distribution in the area in question – unless non-distribution or early/late distribution is due to conditions of the sender.

Sender is obligated indemnify Tusass for any loss incurred by Tusass because of an unaddressed item’s content and/or packaging not complying with the terms of business here described. Sender is liable as per ordinary liability clauses.

1.16 OTHER

In case a customer wishes to arrange distribution with deviations from weight or format, Contact Tusass at (+299) 341255 or at www.tusass.gl

Terms of business as of May 1st, 2019.

Present terms and conditions apply to the conveyance of all types of payment that are part of Tusass’ assortment.

1. Identification

Tusass is obligated to report amounts paid in cash, which may be related to the law on “money laundering and counter-terrorism”.

Tusass may at any time demand to see valid identification of the customer in connection to a payment conveyance. If the customer paying in cash does not want to state their civil registration number and name, the payment must be rejected.

The Danish Bankers Association has published a booklet for customers about money laundering, which can be obtained by contacting the Tusass store.

2. Reservations in processing deposits and transfers to banks

When a payment, at the customer’s request, is sent via a payment slip or bank transfer, the payment is always placed in the account provided by the customer. This means that Tusass does not take other information, such as the account holder’s name, into account.

Tusass reserves the right to withhold credit card payments until it is possible to carry out funds check with the payer’s financial institution.

If Tusass does not receive the amount due to lack of validity, coverage, or blocking, Tusass reserves the right to contact the payee, in order to have the payment sent back due to the payer’s invalid means of payment.

If the customer has used an invalid means of payment, Tusass will, when the rejection has been received from the bank, inform the customer of this, in order to receive a valid payment.

Tusass reports, to the police, all payment matters where it is not possible to receive a valid payment from the payer.

3. Bank service for BankNordik

Tusass has entered into a service contract with BankNordik to process payments and withdrawals for their customers. These customer transactions are covered by Tusass’ terms of business for payment conveyance. For further information and rules regarding interest, fees, and other account conditions, please refer to BankNordik’s general terms and conditions, which can be obtained by contacting BankNordik.

4. Right of disposal

The payer has the right to demand the payment returned until the payment has gone through via Tusass’ payment system. Tusass does not refund the transaction fee. Fees that Tusass may incur in connection to a refund will be charged to the customer and deducted from the refunded amount.

5. Prices

Prices and fees are to be paid in cash, unless a written agreement with Tusass is entered, stating something else.

The common fees are stated in a price list, which the customer can get in the Tusass store or see on the website www.tusass.gl

6. Duty of confidentiality

Tusass treats any information about the payer’s use of payment services as confidential. Tusass may however be obliged to provide such information in very special cases, concerning the Police Authority in Greenland or the Danish Tax Agency.

7. Compensation

Tusass is liable for the customer’s (payer’s) payment until it is received in the account indicated by the payer.

Tusass does not provide compensation for losses in connection to delays in the customer’s payment, this also applies, even if Tusass is to blame for the delay in payment due to errors or negligence. No compensation is provided for lost benefit, deprivation, exchange losses, interest expenses, fees, or other indirect consequences of the delay.

Exemption to the above-mentioned rule is payments to Tusass, e.g. telephone bills, here Tusass covers the fees charged to the customer, due to a defective transfer from Tusass.

Tusass’ liability to compensate expires 1 year after the date of payment.

8. Unplaceable payments

Payments that are unplaceable due to incorrect recipient information will be returned to the payer. If it is not possible to find the payer, the amount will go to Tusass 2 years after the payment.

9. Complaints about the conveyance of payment

If a payer or a recipient wishes to complain about Tusass’ handling of a payment conveyance, the complaint must be submitted to the local Tusass store within 12 months after the date of customer transaction. The settlement of the Tusass store can be brought before Tusass, Head Office, PO Box 9999, 3900 Nuuk.

If the complaint does not lead to a satisfactory solution, the customer can choose to bring the complaint before the Consumer Complaints Board, PO Box 689, 3900 Nuuk.

Terms of business as of May 1st, 2019.

These terms of business relate to the shipment of domestic letters. In addition to the terms of business, Law No. 3 of April 15th, 2011, concerning Tusass and ordinance No. 9 of July 24th concerning Tusass’ conveyance obligation and monopoly etc.

Letters abroad are defined as letters submitted to Tusass, and subsequently shipped to recipients abroad, including The Faroe Islands and Denmark.

1 LETTERS (A)

1.1 SERVICE AND QUALITY OBJECTIVES

Letters (A) are, in general, carried on the first available airplane. External transportation providers are used.

In certain situations, a letter can reach its destination faster by way of ship.

Letters (A) are distributed at least once weekly pr. household.

Distribution directly to recipients is only applicable in Aasiaat, Ilulissat, Maniitsoq, Nanortalik, Narsaq, Nuuk/Nuussuaq, Paamiut, Qaqortoq, Qasigiannguit, Qeqertarsuaq, Sisimiut, Tasiilaq, Upernavik, and Uummannaq.

In hamlets, outer districts, areas beyond municipal control, sheep holders, hunting sites, summer residence areas, etc. no distribution will take place.

Letters (A) for P.O. Box customers in towns is distributed to the postbox immediately after arrival at the Tusass store on weekdays between 8am to 3pm. Local letters are priced as Economy letters (B). Local letters for postbox customers are delivered before 3pm on weekdays, are distributed to postboxes on the same day. Weekdays are Monday to Friday.

Ordinary letters can be collected at the Tusass partner in the hamlets and town without distribution. Unclaimed mail will be returned after a period of 14 days.

1.2 PHYSICAL DIMENSIONS

All letters must conform to the following formats:

Minimum: 14 by 9cm. letters in rod or tubular shape: length 10cm and length +2 x diameter/height = 17cm.

Maximum: length 60cm. And length + the largest circumference measured from other than length = 90cm.

Letters in rod or tubular shape: length 90 cm and length +2 x diameter/height = 104cm.

1.3 Weight

Domestic Letters must weigh a maximum of 2kg. packaging included.

1.4. Content

Letters are not allowed to contain any of the following:

• Money, Traveler’s cheques, bearer securities, precious metals, such as platinum, gold and silver, jewels, and other precious objects. These types of content can, with some restrictions on value, be sent to some recipient countries as insured parcels. The term “bearer securities” comprises letters of debt, commercial papers, stocks and bonds, uncrossed cheques, bills of exchange, deposit slips, and other documents of monetary value which present a legitimization of the carrier of the document to hand over, receive payment in accordance with the document, demand the overturning of items in accordance with the document, or demand services in accordance with document content.

• Dangerous goods. Dangerous goods are defined as: all substances or materials that through their physical or chemical properties can present a danger to humans, animals, surroundings, (such as production equipment and other consignments)

• Live animals, bees, mites, and other not vertebrate animals.

• Firearms.

• Ammunitions, such as inactive explosive elements, inactive grenades, and shells.

• Fakes and forgeries.

• Remains of humans and animals

• Objects that, due to their quality, condition, or packaging present a danger to postal workers or which can smudge or damage other consignments or postal facilities.

• Lithium cells or lithium batteries

- Lithium cells or lithium batteries not installed in equipment, are categorized as dangerous goods and may not be sent by mail.

- A letter must not contain more than four lithium cells installed in the equipment or two lithium batteries installed in the equipment.

- Lithium cells or lithium batteries installed in equipment designated by the manufacturer as ‘inherently flawed with regards to safety, damaged cells/batteries, or potentially capable of generating dangerous heat, fire, or short-circuiting, is not allowed to be sent by mail.

- Sending lithium batteries or cells to countries other than Denmark cannot be guaranteed delivery and can only happen at the sender’s own risk.

Content must not exceed the following thresholds

- Lithium metal or lithium alloy in cells cannot exceed 1gr. per

- Cells with Lithium-Ion 20 W/h per cell maximum.

- The lithium metal or lithium alloy content per battery must not exceed 2g lithium per battery.

- Lithium-Ion batteries 100 W/h per battery maximum.

1.5 Packaging

The sender is responsible for ensuring that the packaging sufficiently secures the content for normal postal operations such as machine sorting, and furthermore, that it causes harm to other consignments, Tusass or a third party. Only postcards may be sent without packaging. Liquid or fragile content can only be sent in

Tusass approved packaging. Letters with liquid content must have an absorbent lining, capable of containing all the liquid in the consignment.

1.6 Submission

A sender can submit letters in the following ways:

1. In the Tusass store

2. In one of the Tusass letterboxes

1.7 Right of disposal

The sender has, until such time as the letter is handed over to the receiver written on the letter, the right to demand the return of the package or to change the recipient. Tusass will not refund postage for a letter that has been returned. If the sender uses the right of disposal, Tusass can demand a fee for the forwarding of the requested change. A fee will only be charged if the consignment has left the post office where it was submitted.

1.8 DELIVERY

Tusass distributes letters in Greenland in accordance with the service goals (1.1) to the address written on the letter. Tusass reserves the right, under special conditions where conditions at the receiver make distribution difficult, or where distribution carries risk, not to distribute letters. Causes for such could be ferocious dogs, snow on-premises, or missing point of delivery (mail slot or mailbox)

Tusass delivers – unless otherwise arranged, forex. recipients at hotels, hospitals, dormitories, or similar- letters to the mailbox facility or mail slot of the recipient on the address written on the letter.

In case a letter cannot be delivered to the mailbox or mail slot, Tusass will return the letter.

The recipient or a person granted power of attorney can collect the letter from the Tusass store, contingent on proper identification papers within the timeframe mentioned on the notification. The term will be 14 days under normal circumstances. If Tusass cannot deliver the letter to the recipient, and the deadline is crossed, the letter will be returned to the sender.

1.9 Change of Address

1.10 Undeliverable items

Letters that for some reason cannot be delivered are managed according to the regulations of the recipient country. Consignments can be undeliverable for the following reasons: Denial of reception, unknown recipient, inadequate address, etc.

1.11 Secrecy and opening of mail

Tusass treats every piece of information regarding the sender’s use of postal services confidentially. In very special cases, Greenlandic customs or police can oblige Tusass to hand over information to these parties.

In very special cases of undeliverable items, subject to The Government of Greenland Ordinance No.9 of 24th of June 2011, Tusass can open a letter. POST Greenland can only open an undeliverable letter that has been sent from Greenland, Undeliverable items are destroyed after 3 months. Undeliverable registered letters and value declared letters are destroyed after 12 months.

1.12 Postage

A letter must be stamped, print impression stamped, Postage Paid printed or, as a postage exempt letter – have such stamped on the letter according to the rules set by Tusass. Postage Paid print can be used under the following terms and conditions:

Consignments must be handed over at a Tusass store

Count of no less than 50. (Of same price, format, and weight)

Consignments must be from the same sender

Consignments must have a return address, name. (Same as the sender).

1.13 Price

A list of current prices can be found at www.tusass.gl and at post-offices. When prices change, information hereof will be spread through Greenlandic media. Letters without postage or with insufficient postage are carried as per the sender’s request. Tusass is entitled to send the bill for postage due as well as an administration fee to the sender. The size of the fee is apparent from the list of prices posted at the Tusass stores. If the sender is unknown to Tusass, the recipient will be required to pay the fee for the missing postage.

1.14 Payment

Postage is paid upon handover unless the sender and Tusass have entered a written credit arrangement.

1.15 Compensation

Tusass does not offer compensation for delays or missing/damaged letters. Tusass’ liability is subject to The Government of Greenland Ordinance No.9 of 24th of June 2011. The sender is obliged to indemnify Tusass for any loss suffered by Tusass, as described in these terms of business in the case of a letter’s content or inadequate or lacking packaging according to the demands for such as seen in No.4 and No.5 and, in the case of registered letters, 3.1. For value declared letters 4.1, 4.2, 4.3, and 4.4. Beyond this scope, the sender is liable in accordance with Greenlandic common law.

1.16 Complaints

In case a sender or receiver wishes to complain about Tusass’ handling of a letter, a complaint must be given to the local post office within 12 months of the handover to Tusass by the sender. The decision made by the post office can be submitted to Tusass, Main Office, P.O. box 9999, 3900 Nuuk.

The decision made by Tusass, Main Office, on the matter, can be submitted to Naalakkersuisut. The deadline for complaints is four weeks after receiving the decision under complaint. As per §22a in Inatsisartut law No.3 of 15th of April 2011.

2 ECONOMY LETTERS (B)

Economy letters (B) are subject to the terms of business for letters (A) as per No.1. With the following deviance:

2.1 Service and quality objectives

The service objective for economy letters (B) is that they are sent by ship.

Economy letters (B) for P.O. Box customers must be distributed no later than the following weekday after arriving at the Tusass store

2.2 Marking

An economy letter (B) must be marked with the letter “B”, if such marking is not present, the letter will be sent as a letter (A).

3 REGISTERED LETTERS

Letters (A) and economy letters (B), sent as registered mail, are subject to the terms for Letters (A) and Economy letters (B) respectively as per No.1 and No.2. With the following deviance:

3.1 CONTENT

A registered letter may contain money and/or bearer securities up to 500dkr pr. letter. The value of bearer securities is estimated as per the current value of the document. Tusass can demand that sender supply documentation for the value.

3.2 MARKING

A registered letter Must be marked “R” or “Rekommanderet”

3.3 SUBMISSION

A registered letter must be handed over at the Tusass store. Upon handover, the sender can fill out a form of submission where sender can write return address and recipient address. A receipt is issued by Tusass.

3.4 DELIVERY

Tusass will hand over a registered letter if receipt is given. A registered letter can be delivered through an automated pick-up facility. In such cases, the unique pick-up code sent to receiver is considered receipt of reception.

3.5. COMPENSATION

Tusass does not offer compensation for the delay of a registered letter. If a registered letter is damaged or is lost, Tusass accepts liability of 500dkr regardless of the value lost. If a registered

letter is damaged, or if the content is wholly or partly lost, Tusass accepts liability of no more than 500dkr.

Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid. No compensation will be given for the loss of convenience, material deprivation, exchange loss, or other indirect consequences. Compensation claims must be received by Tusass within 12 months of the handover to Tusass by the sender. Tusass’ liability is terminated in case this deadline is crossed.

4. VALUE

The value declared items are subject to business terms of letters (A Prioritaire) as per No.1. with the following deviance:

4.1 CONTENT

Value Declared Letters can contain money and/or bearer securities at a value of no more than 25.000dkr pr. letter. The value of bearer securities is set based on the present value of the document. If no value is mentioned or should the value mentioned not be the same as the present value, the sender must submit the value presented by the document. Tusass can demand from the sender that the value is documented.

4.2 MARKING

A Value Declared Letter must be marked “Værdi” on the face of the letter, and the value of the content must be declared in Danish Kroner. The declared value must not exceed the value of the contents of the consignment, but it is permitted to declare a portion of the value only partly. In the case of Value Declared letters containing money and/or bearer securities, the declared value must, however, always represent the value of the content.

4.3 POSTAGE

Value Declared Letters must be stamped with postage stamps or a postage print impression. Postage stamps must be placed on the addressee side with a minimum of ½cm distance between stamps and at least ½cm from the edges of the letter. Postage print impression must be placed directly on the envelope.

4.4 PACKAGING

Value Declared Letters must be solidly packaged in such a manner that violators cannot access the content without leaving obvious traces of violation. Value Declared Letters must be sealed with a lacquer seal or printed sealing tape. The sealing tape must be signed. On a Value Declared letter, no colored edges, labels, etc. except for postal labels are allowed. Upon the sending of the Value Declared letter, special packaging regulations apply for certain items. Information on this can be obtained at the Tusass store.

4.5 SUBMISSION

Value Declared Letters must be handed in at the Tusass store. Upon delivery, the customer can fill out a form of submittal whereon the sender can put the return address and the address of the receiver. A receipt for the submittal is given to the customer by Tusass.

4.6 COMPENSATION

Tusass does not offer compensation for the delay of a Value Declared Letter. If a Value Declared letter is damaged or is lost Tusass accepts liability. The liability is limited to a maximum of the declared value. Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid. No compensation will be given for the loss of convenience, material deprivation, exchange loss, or other indirect consequences. Compensation claims must be received by Tusass within 12 months of the handover to Tusass by the sender. Tusass’ liability is terminated in case this deadline is crossed.

5 CASH ON DEMAND – PRODUCT TERMINATED JANUARY 1st, 2020

Letters (A) and economy letters (B) sent as Cash on Delivery orders are subject to these terms of business as per No.1 and No.2. With the following deviance:

If the demand of the Cash on Delivery exceeds 10.000dkr, the consignment must also be sent as a registered letter, or as a Value Declared Letter.

5.1 MARKING

The conveyance of a Cask on Demand consignment requires that the sender fills out a form on which sender and receiver are noted, as well as the amount demanded from the receiver.

5.2 SUBMISSION

A Cash on Demand letter must be submitted at the Tusass store.

5.3 RIGHT OF DISPOSAL

The sender has, until such time as the letter is delivered or reported to the receiver written on the letter, the right to demand the return of the letter or to change the recipient, or to change and delete the amount payable by the receiver. Tusass will not refund postage for a letter that has been returned. If the sender uses the right of disposal, Tusass can demand a fee for the forwarding of the requested change.

5.4 DELIVERY

Tusass delivers a Cash on Demand letter, upon payment of the requested amount and a fee for the transfer of the amount demanded.

5.5 COMPENSATION

If Tusass should hand over a Cash on Demand letter to the recipient without collecting the amount demanded on the form, Sender can demand compensation for the same amount from Tusass.

6. CONSIGNMENTS FOR THE BLIND

Letters that solely contain material for communication for the blind can be distributed as a Consignment for the Blind which is subject to the terms of business for the chosen form of consignment – with the following exceptions:

6.1 WEIGHT

A Consignment for the Blind can weigh up to 7kg.

6.2 POSTAGE

Consignments for the blind are exempt from postage, so long as the physical dimensions do not exceed the limits for addressed letters. The postage exemption is limited to certain named societies, organizations, and similar and the consignment of cassette tapes that are a: exchanged between the blind, or b: sent as private correspondence from the blind to people without visual impairment. The postage exemption is furthermore valid for relief or braille such as letters or clichés for the blind. Tusass stores can provide further information on terms and conditions.

6.3 MARKING

Consignments for the Blind must be marked with a special label. The label can be procured at the local Tusass store.

Terms of business as of May 1st, 2019.

These terms of business related to the shipment of letters abroad. In addition to the terms of business, Law No. 3 of April 15th, 2011, concerning Tusass and ordinance No. 9 of July 24th concerning Tusass’ conveyance obligation and monopoly, etc.

Letters abroad are defined as letters submitted to Tusass, and subsequently shipped to recipients abroad, including The Faroe Islands and Denmark.

1. LETTERS (A PRIORITAIRE)

1.1 Duration of conveyance

The duration of conveyance depends on the country of arrival to which the postal parcel (A Prioritaire) is shipped to. The Postal office may supply further information about the duration of conveyance for a given country of arrival.

1.2 Physical dimensions

Letters abroad (Faroe Islands and Denmark excluded) are within these dimensions:

Minimum: 14 by 9cm. letters in rod or tubular shape: length 10cm and length +2 x diameter/height = 17cm.

Maximum: length 60cm. And length + the largest circumference measured from other than length = 90cm.

Letters in rod or tubular shape: length 90 cm and length +2 x diameter/height = 104cm

1.3 Weight

Letters abroad must weigh a maximum of 2kg. packaging included.

1.4. Content

The sender is responsible for making sure the letter is subject to custom and/or levies, whether the laws of the receiving country permit import of the contents and under which conditions this can happen. Tusass will not check, and will not advise on, such issues. Instead, the sender must contact the authorities of the country in question such as an embassy or consulate.

Letters are not allowed to contain any of the following:

• Money, Traveler’s cheques, bearer securities, precious metals, such as platinum, gold and silver, jewels, and other precious objects. These types of content can, with some restrictions on value, be sent to some recipient countries as insured parcels. The term “bearer securities” comprises letters of debt, commercial papers, stocks and bonds, uncrossed cheques, bills of exchange, deposit slips, and other documents of monetary value which present a legitimization of the carrier of the document to hand over, receive payment in accordance with the document, demand the overturning of items in accordance with the document, or demand services in accordance with document content.

• Dangerous goods. Dangerous goods are defined as: all substances or materials that through their physical or chemical properties can present a danger to humans, animals, surroundings, (such as production equipment and other consignments)

• Live animals, bees, mites, and other not vertebrate animals.

• Firearms.

• Ammunitions, such as inactive explosive elements, inactive grenades, and shells.

• Fakes and forgeries.

• Remains of humans and animals

• Objects that, due to their quality, condition, or packaging present a danger to postal workers or which can smudge or damage other consignments or postal facilities.

• Lithium cells or lithium batteries

- Lithium cells or lithium batteries not installed in equipment, are categorized as dangerous goods and may not be sent by mail.

- A letter must not contain more than four lithium cells installed in the equipment or two lithium batteries installed in the equipment.

- Lithium cells or lithium batteries installed in equipment designated by the manufacturer as ‘inherently flawed with regards to safety, damaged cells/batteries, or potentially capable of generating dangerous heat, fire, or short-circuiting, is not allowed to be sent by mail.

- Sending lithium batteries or cells to countries other than Denmark cannot be guaranteed delivery and can only happen at the sender’s own risk.

Content must not exceed the following thresholds

- Lithium metal or lithium alloy in cells cannot exceed 1gr. per

- Cells with Lithium-Ion 20 W/h per cell maximum.

- The lithium metal or lithium alloy content per battery must not exceed 2g lithium per battery.

- Lithium-Ion batteries 100 W/h per battery maximum.

1.5 Packaging

The sender is responsible for ensuring that the packaging sufficiently secures the content for normal postal operations such as machine sorting, and furthermore, that it causes harm to other consignments, Tusass or a third party. Only postcards may be sent without packaging. Liquid or fragile content can only be sent in Tusass approved packaging.

1.6 Marking

A letter (A Prioritaire) must be marked “Prioritaire” or “A Prioritaire”

1.7 Submission

A sender can submit letters in the following ways:

1. In the Tusass store

2. In one of the Tusass letterboxes

1.8 Right of disposal

On sending of letters to certain destination countries, the sender has, until such time as the letter is handed over to the receiver written on the letter, the right to demand the return of the package or to change the recipient. Tusass will not refund postage for a letter that has been returned. If the sender uses the right of disposal, Tusass can demand a fee for the forwarding of the requested change. A fee will only be charged if the consignment has left the post office where it was submitted. In some cases, the postal purveyor of the receiving country may charge a fee payable by the recipient, when consignments are redirected.

1.9 Delivery

Delivery of letters is subject to the rules of the recipient country.

1.10 Undeliverable items

Letters that for some reason cannot be delivered are managed according to the regulations of the recipient country. Consignments can be undeliverable for the following reasons: Denial of reception, unknown recipient, inadequate address, etc.

1.11 Secrecy and opening of mail

Tusass treats every piece of information regarding the sender’s use of postal services confidentially. In very special cases, Greenlandic customs or police can oblige Tusass to hand over information to these parties.

In very special cases of undeliverable items, subject to The Government of Greenland Ordinance No.9 of 24th of June 2011, Tusass can open a letter. POST Greenland can only open an undeliverable letter that has been sent from Greenland, Undeliverable items are destroyed after 3 months. Undeliverable registered letters and value declared letters are destroyed after 12 months.

1.12 Postage

A letter must be stamped, print impression stamped, Postage Paid printed or, as a postage exempt letter – have such stamped on the letter according to the rules set by Tusass. Postage Paid print can be used under the following terms and conditions:

Consignments must be handed over at a Tusass store

Count of no less than 50. (Of same price, format, and weight)

Consignments must be from the same sender

Consignments must have a return address, name. (Same as the sender).

Tusass can demand that a business must use a postage printer. In that case, Tusass will tend the cost of such a machine.

1.13 Price

A list of current prices can be found at www.tusass.gl and at post-offices. When prices change, information hereof will be spread through Greenlandic media. Letters without postage or with insufficient postage are carried as per the sender’s request. Tusass is entitled to send the bill for postage due as well as an administration fee to the sender. The size of the fee is apparent from the list of prices posted at the Tusass stores. If the sender is unknown to Tusass, the recipient will be required to pay the postage due and, in some cases, a fee, to the postal operator of the recipient country.

1.14 Payment

Postage is paid upon handover unless the sender and Tusass have entered a credit arrangement.

1.15 Compensation

Tusass does not offer compensation for delays or missing/damaged letters. In accordance with the Universal Postal Union (UPU), other postal services providers do not receive questions or queries or investigations of missing items or damaging of an ordinary letter. Tusass’ liability is subject to The Government of Greenland Ordinance No.9 of 24th of June 2011. The sender is obliged to indemnify Tusass for any loss suffered by Tusass, as described in these terms of business in the case of a letter’s content or inadequate or lacking packaging according to the demands for such as seen in No.1.4 and No.1.5 and, in the case of registered letters, 3.1. For value declared letters 4.1, 4.2, 4.3, and 4.4. Beyond this scope, the sender is liable in accordance with Greenlandic common law.

1.16 Complaints

In case a sender or receiver wishes to complain about Tusass’ handling of a letter, a complaint must be given to the local post office within 12 months of the handover to Tusass by the sender. The decision made by the post office can be submitted to Tusass, Main Office, P.O. box 9999, 3900 Nuuk.

The decision made by Tusass, Main Office, on the matter, can be submitted to Naalakkersuisut. The deadline for complaints is four weeks after receiving the decision under complaint. As per §22a in Inatsisartut law No.3 of 15th of April 2011.

2. ECONOMY LETTERS (B ECONOMIQUE)

The section is canceled since the sending of B Economique letters to Denmark and all other countries has been stopped per the 21st of January 2019.

4. VALUE

Letters can be sent to some countries with the value declared. Information about what countries accept Value Declared Letters can be obtained at the post offices. The value declared items are subject to business terms of letters (A Prioritaire) as per No.1. with the following deviance:

4.1. CONTENT

The individual recipient countries have set limits of the maximum value declarable on a Value Declared Postal Parcel. For some recipient countries, further restrictions apply as to what content is allowed to be sent as value declared, such as the fact that money and uncoined silver and gold may not be sent. Information to this effect can be obtained at the post offices but is the responsibility of the sender to ensure that the value declared can be sent to the country in question as a Value Declared Postal Parcel. If a Value Declared Postal Parcel contains money and/or bearer securities, the value may in any case, not exceed 25.000dkr pr. consignment.

The value of bearer securities is set based on the present value of the document. If no value is mentioned or should the value mentioned not be the same as the present value, the sender must submit the value presented by the document. POST Greenland can demand from the sender that the value is documented.

4.2 MARKING

A Value Declared letter must be marked “Værdi/Valeur declareé”, and the value of the content must be declared in Danish Kroner or SDR in letters. The declared value must not exceed the value of the contents of the consignment, but it is permitted to declare a portion of the value only partly. In the case of Value Declared letters containing money and/or bearer securities, the declared value must, however, always represent the value of the content.

4.3 POSTAGE

Value Declared Letters must be stamped with postage stamps or a postage print impression. Postage stamps must be placed on the addressee side with a minimum of ½cm distance between stamps and at least ½cm from the edges of the letter. Postage print impression must be placed directly on the envelope.

4.4 PACKAGING

Value Declared Letters must be solidly packaged in such a manner that violators cannot access the content without leaving obvious traces of violation. Value Declared Letters must be sealed with a lacquer seal or printed sealing tape. The sealing tape must be signed. On a Value Declared letter, no colored edges, labels, etc. except for postal labels are allowed. Upon the sending of the Value Declared letter, special packaging regulations apply for certain items. Information on this can be obtained at the Tusass store.

4.5 SUBMISSION

Value Declared Letters must be handed in at the Tusass store. Upon delivery, the customer can fill out a form of submitting whereon the sender can put the return address and the address of the receiver. A receipt for the submittal is given to the customer by Tusass.

4.6 COMPENSATION

Tusass does not offer compensation for the delay of a Value Declared Letter. If a Value Declared letter is damaged or is lost Tusass accepts liability. The liability is limited to a maximum of the declared value. Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid. No compensation will be given for the loss of convenience, material deprivation, exchange loss or other indirect consequences. Compensation claims must be received by Tusass within 12 months of the handover to Tusass by the sender. Tusass’ liability is terminated in case this deadline is crossed.

5. CONSIGNMENTS FOR THE BLIND

Letters that solely contain material for communication for the blind can be distributed as a Consignment for the Blind which is subject to the terms of business for the chosen form of consignment – with the following exceptions:

5.1 WEIGHT

A Consignment for the Blind can weigh up 7kg.

5.2 POSTAGE

Consignments for the blind are exempt from postage

5.3 MARKING

Consignments for the Blind must be marked with a special label. The label can be procured at the local Tusass store.

Tusass terms and conditions as of May 1st, 2019

The current terms and conditions are indicative of DHL Express consignments, shipped to Greenland or from Greenland to other countries, where Tusass acts as an agency.

As the agency, Tusass receives DHL Express shipped from Greenland to other countries, excl. Denmark, and receive DHL Express consignments which are sent to Greenland. DHL Express cannot be sent to recipients in Denmark, here the postal product Jetpost must be used. DHL Express is not a postal product, and all DHL Express consignments must therefore be subjected to the rules which are drawn up by DHL Express. DHL’s general terms and conditions can be found following the link: http://www.dhl.dk/content/dam/downloads/dk/express/general_terms_2010_dk.pdf

1.1 Priority

DHL Express consignments from Greenland to other countries are transported with the proximate flight connection. In consignments from other countries to Greenland, DHL Express is prioritized equally to airmail packages.

1.2 Contents

It is the sender’s responsibility to research whether the contents of the DHL Express consignment are liable to duty or tariff, as well as whether the rules and regulation of the recipient country allow the importation of the consignments’ content, and under which conditions this case may occur. Tusass does not control these conditions and is therefore not capable of giving advice on this, but instead refers the sender to contact the country in question’s authorities, for example, embassies or consulates.

A DHL Express must not have the following content:

• Personal belongings and moving goods

• Dangerous or forbidden objects, that are included in the IATA (International Air Transport Association)- regulations/ADR, ICAO (International Civil Aviation Organization), or rules issued by a public authority or other relevant organization, including weapons and ammunition, forgeries, or bootleg copies.

• Living animals, fish, and birds, human remains (including cremated)

• Precious metals in bars

• Goods in non-approved packaging or narcotics

• Revenue- and tax labels

The following goods may only be handed over for transport after prior written approval from DHL, given that the goods otherwise would have been considered unfit for transport:

• Parts of weapons

• Insects, pupas, larvae

• Cash, coins, checks, blank credit cards, concert- and event tickets or other easily transferable goods

• Medical tests

• Fur and ivory

• Tobacco

• Gemstones, jewelry, watches, as well as goods containing gemstones and/or precious metals with a total value above £ 250 apiece and £ 25.000 per package

• Dangerous goods

• Antiques and works of art

• Designer clothes and accessories valued above £ 250

• Perishable goods, including food

• Temperature-dependent goods

• Electronic goods such as cell phones and accessories, components such as chips, memory sticks, etc.

• Pornography

• Lithium batteries or cells

Oil samples from Greenland to foreign countries can only be dispatched after Tusass has obtained permission from Air Greenland and that the contents are not considered dangerous goods.

The customer must pay or reimburse all DHL’s shipping costs, storage costs, customs duties, and taxes, that DHL has defrayed on behalf of the customer or any third party, including the beneficiary, as well as all claims, damages, fines, and costs incurred if the consignment was not suited for transport, but was handed over to DHL nevertheless. DHL has the right, but not the obligation, to open and control the consignment’s content without first having to notify the customer and/or the beneficiary.

DHL cannot be held responsible for handling and transporting consignments that, in accordance with the above, were unsuitable for transport (Excerpts from DHL’s general terms and conditions).

1.3 Packaging

It is the sender’s responsibility to ensure that a DHL Express has the necessary packaging, so as to ensure that the content is adequately protected from usual handling, furthermore, to prevent the DHL Express from damaging other consignments, Tusass, or third parties. Tusass is not obligated to inspect the packaging. In case Tusass deems a DHL Express to be not properly packaged during posting, then Tusass is entitled to, in accordance with Tusass’ choice, deny the consignment.

Instructions and rules for packaging can be found at www.dhl.dk, but does not take away the customer’s responsibility for proper packaging.

1.4 Address label – forms

The sender needs to use a particular form for a DHL Express. The form can be acquired in Tusass’ store and must be filled out by the sender.

1.5 Submission

DHL Express has to be submitted at the Tusass store.

1.6 Right of disposal

The sender has the right to demand the consignment returned or handed over to another recipient until the DHL Express has been delivered to, or been notified to, the recipient listed on the DHL Express consignment. Tusass does not refund the price for a returned DHL Express consignment. If the sender

makes use of the right of disposal, then Tusass is entitled to charge a fee, as well as the payment for the altered destination, aside from the price of the return transport or redirection to the new address.

1.7 Delivery

DHL Express is out for delivery Monday to Friday between 08.15 (…) DHL Express that does not get delivered to the recipient, will be notified to the recipient for collection at the Tusass store. DHL Express can lie 30 days in the Tusass store before the consignment is returned, as a regular postal package.

If a DHL Express is addressed to a P.O. Box, the consignment will be notified to the postbox address. DHL Express that has been addressed to a hamlet, will be handed out in the KNI stores’ opening hours

DHL Express sent from Greenland to other countries will have track & trace on the consignment, which can be followed at www.dhl.dk

1.8 Undeliverable DHL Express sent from Greenland

If the consignment is unable to be delivered to the recipient within 7 weekdays, after the first delivery attempt, it will get returned to sender without further notice along with an indication of the reason for the failed delivery. The customer will be charged with the return rate, which is based on the sum that was originally billed for the consignment.

DHL also returns the consignment at the customers’ expense, if:

• The recipient refuses to collect the package or pay for the delivery

• The package is deemed unsuitable for consignment

• The package has been valued too low in regard to the tariff rate

• The recipient cannot be located or identified with reasonable probability

Non-returnable items are at DHL’s free disposition and will oftentimes be destroyed without responsibility for DHL. The customer is, however, still personally liable to DHL, for all the cost incurred (Excerpt from DHL’s general terms and conditions).

1.9 Price

Overviews of the currently applicable prices for consignments of DHL Express from Greenland to other countries can be found at www.tusass.gl and at Tusass stores.

1.10 Payment

The Price of conveyance is paid upon handover unless the sender and Tusass have entered a credit arrangement.

1.11 Compensation and liability

DHL’s liability for the consignment is limited in accordance with the CMR Convention, Warszawa- and Montreal- Convention, where these sets of rules are mandatory. DHL’s liability for the goods is further limited to only covering direct losses. DHL is thus free from liability of all other forms of loss and damage (incl. but not limited to, antique value, the additional cost of purchasing new goods, including currency fluctuations, sentimental value, lost profits, deprivation, income, interest, capital losses, and loss of future revenue), whether such a loss is indirect and whether the risk of such a loss was known to DHL before or after acceptance of the consignment.

All tasks are, additionally, regulated in accordance with NSAB (Nordic Association of Freight Forwarders), unless something else is evident in these general provisions. NSAB limits DHL’s liability for loss, deterioration, or damage of goods to SDR 8,33 per kg, maximum SDR 50.000 for every order.

In storage, DHL’s total liability to all customers for damages in a single incident is limited to SDR 500.000. Special attention is drawn to the fact that claims against DHL become obsolete after 1 year. Claims are limited to one per consignment and compensation payment for this claim is in full and final settlement of all claims in relation to the consignment in question.

The compensation is calculated, based on the net value of the consignment, i.e., the cost of the consignment without profit, VAT, and other fees. DHL reserve the right to request documentation of the cost. In case of damage, DHL may require that the goods be repaired, in order to calculate the compensation based on the cost of repair.

Aside from the grounds for exemption from liability listed in NSAB 2000, DHL is not liable for loss or damage, if the loss or damage is due to circumstances beyond DHL’s control, which DHL could not avoid and with consequences that could not be averted, such as labor disputes, fire, disruption of regular traffic due to snow and ice or similar weather, chemical spills or the danger thereof, flooding, lightning strike, power outages or similar utility failures, natural disasters, war or war-like conditions, terror, bomb threats, confiscation, currency restrictions, riots and tumults, product scarcity, restrictions on driving force as well as sub-contractors caused by any of the circumstances listed and which cannot or only on extremely burdensome terms can be replaced.

DHL is not responsible for and does not provide compensation in the event of a delay. Limitations of liability, as well as grounds for freedom from responsibility, apply regardless of whether the damage is due to DHL’s negligence and even if this may be severe.

The customer is obliged to indemnify DHL for any damage and any loss suffered by DHL or any third party, as a result of the content or packaging of a consignment not complying with DHL’s requirements for content and packaging, regardless of whether the defect can be attributed to the customer. In addition, the customer is liable for damages in accordance with NSAB and the general rules of Danish law, just as reference is made to the other provisions on the customer’s obligations and responsibilities in DHL’s general terms and conditions (Excerpt from DHL’s general terms and conditions).

1.12 Insurance

DHL can, by a prior written agreement, take out a transport insurance for the customer, which covers the actual cash value of the consignment in the events of loss or physical damage to the consignment, provided that the customer fills in the consignment note field regarding insurance or requests insurance via DHL’s automatic systems and pays the applicable premium. The insurance does not cover indirect loss or damage due to delay. The insurance amount must be stated by the customer on the consignment note or stated when booking. (Excerpt from DHL’s general terms and conditions).

Tusass will as DHL’s representative max. insure a DHL Express consignment for DKK 25.000 in connection with the dispatch of a consignment from Greenland. This requires that the customer has written approval from DHL that the consignment can be insured.

1.13 Complaints

Complaints regarding visible loss or damage to a consignment must be made in writing to DHL immediately upon delivery of the consignment. In the event of non-visible damage or loss, a written complaint must be

made to DHL as soon as the damage is found, however, no later than the deadlines that follow the fixed legislation / NSAB 2000. Regarding claims resulting from other reasons, e.g. invoice complaints, and other damages than what is covered by fixed legislation, including e.g. (but not limited to) complete loss, mistaken delivery, non-compliance with halting instructions from the sender, and so on, a written complaint must be made to DHL as soon as the situation that gives rise to a complaint is established, but no later than within 14 working days after the day of entering into a transport agreement with DHL. Belated complaints in all cases (to the extent that this is not in violation of mandatory legislation) means that the customer loses their potential claims against DHL. The recipient is obliged to open the consignment at the request of DHL, while DHL’s representative is present. If this is denied, the customer cannot raise a claim against DHL for damages or loss of the goods. DHL reserves the right to pick up an allegedly damaged consignment and the original packaging for inspection (Excerpt from DHL’s general terms and conditions).

Terms of business as of February 1st, 2023.

Terms

The stamp printer can be used for the stamping of all sorts of postal consignments.

Consignments/postal forms are to be provided with an indication of sender and parcel stamp on their front side.

The permission to use the stamp printer can be rescinded:

• If the stamp printer is misused.

• If it is not properly working or the error cannot be corrected.

• If the given provisions are not kept.

• If the machine does not produce a minimum worth 5.000. DDK. within 12 months.

• If the customer has an annual expenditure that exceeds 100.000 DDK.

The user is responsible for any loss or any damage, caused to Tusass as a result of using the stamp printer.

The stamp printer may only be used for stamping the user’s own mail.

1. How it works

Frankie works by having the customer – similar to having a prepaid subscription on a cellular phone – downloads the stamp value for a stamp printer from www.frankie.gl. The customer can for example download credit of 500. DDK which is then transferred to the stamp printer.

For every stamp printed, a given value is deducted from the printer’s account. The printer has a continuous display of the current balance and when the balance reaches 0 it will no longer be possible to print stamps until funds are added to the account.

The printer is provided with a four-digit login used to log on.

It is assumed that the company has an established network connection for the printer through which the printer can communicate with www.frankie.gl.

2. Period of validity for postage credit

The downloaded postage value is owned by the customer

3. Purchase of postage credit

The customer logs in, with the provided username and password, on www.frankie.gl

The customer can download credit for the stamp printer around the clock and the purchased credit is immediately stored in the stamp printer. Purchase of credit can be done with Dankort or with a monthly credit

4. Delivery of stamps

Tusass offers free delivery of stamps. The Frankie-user can contact the local Tusass store which can deliver rolls of stamps

5. Value of stamps

Tusass has set the lowest value of 0.50 DDK. But by default, the minimum printed value is that of the first weight rate of domestic (B-). Only authorized distributors may further distribute stamps to third parties.

The maximum value the printer can print is set at 999.50 DKK.

6. Account Balance

The customer can check the account balance on the Frankie printer’s display. Furthermore, it is possible to get an overview of a purchase and sales transaction history on the customer’s account

page on www.frankie.gl

7. License Fee

Tusass charges 100.00 DDK in monthly licensing fees. The charge falls upon the 1st of every month by drawing credit from the stamp printer’s balance. Tusass charges a set-up fee by registering.

8. Change of Price and Terms

Changes to terms are given notice 30 days prior.

9. Property Rights

The stamp printer is the property of Tusass.

The stamp printer is to be stored soundly and secured from theft outside the opening hours. The stamp printer may not be handed to third parties and is to stay at the specified address. Tusass cannot be held responsible if a third party gets illegal access to the printer. If the machine is removed from the specified address as a result of break-ins, fire, or similar instances the local Tusass store is to be informed. In case of theft, a report to the police and a copy of the said report is to be issued to the local Tusass store immediately. If Tusass has any cause for suspicion of misuse from the user, user rights will be deactivated immediately without warning and Tusass will retrieve the stamp printer from the user.

10. Complaint

If a stamp is printed by mistake, these are to be stickered on a piece of paper and sent to the local Tusass store provided with an explanation. failure to print postage stamps is to be noted on a report containing information of time, place, and description of the cause of failure. Provided a printer stops working due to functional errors, it is returned to the local Tusass store – according to further instructions – for replacement and Tusass covers the shipping to and from the place of installment. If the lack of function is caused by conditions that can be attributed to the user’s handling, placement, or treatment of the printer, Tusass can assert liability for the cost of repairs.

11. Right of Withdrawal

The customer may claim a refund of their purchase from www.frankie.gl within 14 days of the date of purchase. The right of withdrawal does not cover credit spent. Only the remaining credit may be refunded if it is above 50 DKK.

12. Registration Policy

Users of the stamp printer are registered as customers of Tusass

The following basic information will be registered:

• Customer number

• Name of Company

• Address

• E-mail and phone number

According to the Accounting Law Tusass is obligated to keep and store all sorts of purchases and services for five years. As a customer of Tusass, you have the right to access the registered information at any given time. However, Tusass reserves the right, in this regard, to charge an administration fee according to currently listed pricing.

13. Payment Safety

Tusass processes information as classified and with a high degree of security. Payment with Dankort/VisaDankort/Akiliut to Tusass happens in cooperation with Nets. Card number and the expiration date are sent in encryption to PBS via SSL (Secure Socket Layer). The Information is not stored by Tusass. We register your IP address, and the information is stored in our database. The IP address information is only used in case of misuse. The website www.frankie.gl makes use of cookies. It is text files, that are stored in the customer’s machine, which only can be read by the website that made them. The purpose of cookies is to remember/store the customer’s login status. It does not store the username or password but is just a coded message notifying that the customer is logged in. To ensure optimal security, the cookie is deleted every time the customer logs out or whenever the customer closes the browser.

14. Contacting Tusass

Any questions in regard to these terms, Tusass is available for contact on the e-mail post@tusass.gl or on phone number 34 12 55.

Terms of business as of May 1st, 2019.

These business terms for shipment of Jetpost only apply for internally in Greenland. Shipping Jetpost to other countries is not possible.

1.1 Priority

Jetpost has priority on planes.

1.2 Dimensions

Jetpost must be conform to the following specifications:

Minimum: 14cm by 9cm. If the Jetpost is shaped in the form of a rod or cylinder: 10cm in length and the length of 2 by diameter/height = 17cm.

Maximum: length 150cm. And the length plus the circumference of the widest measure in a different direction from the lengthwise direction = 300cm.

1.3 Weight

Maximum weight for Jetpost to Greenland is 50 kg.

1.4 Contents

A Jetpost may not contain the following:

• Money, Traveler’s cheques, bearer securities, precious metals, such as platinum, gold and silver, jewels, and other precious objects. These types of content can, with some restrictions on value, be sent to some recipient countries as insured parcels. The term “bearer securities” comprises letters of debt, commercial papers, stocks and bonds, uncrossed cheques, bills of exchange, deposit slips, and other documents of monetary value which present a legitimization of the carrier of the document to hand over, receive payment in accordance with the document, demand the overturning of items in accordance with the document, or demand services in accordance with document content.

• Dangerous goods. Dangerous goods are defined as: all substances or materials that through their physical or chemical properties can present a danger to humans, animals, surroundings, (such as production equipment and other consignments)

• Live animals, bees, mites, and other not vertebrate animals.

• Firearms.

• Ammunitions, such as inactive explosive elements, inactive grenades, and shells.

• Fakes and forgeries.

• Remains of humans and animals.

• Objects that, due to their quality, condition, or packaging present a danger to postal workers or which can smudge or damage other consignments or postal facilities.

• Lithium cells or lithium batteries

- Lithium cells or lithium batteries not installed in equipment, is categorized as dangerous goods and may not be send by mail.

- A letter must not contain more than four lithium cells installed in equipment or two lithium batteries installed in equipment.

- Lithium cells or lithium batteries installed in equipment designated by the manufacturer as ‘inherently flawed with regards to safety’, damaged cells/batteries, or potentially capable of generating dangerous heat, fire, or short circuiting, is not allowed to be sent by mail.

- Sending lithium batteries or cells to countries other than Denmark cannot be guaranteed delivery and can only happen at the sender’s own risk.

Content must not exceed the following thresholds

- Lithium metal or lithium alloy in cells cannot exceed 1gr. per

- Cells with Lithium-Ion 20 W/h per cell maximum.

- The lithium metal or lithium alloy content per battery must not exceed 2g lithium per battery.

- Lithium-Ion batteries 100 W/h per battery maximum.

If the content contains liquid, it must be hermetically sealed and wrapped in absorbent material in case of damage. Tusass will approve the packaging.

1.5 Packaging

It is the sender's responsibility that a Jetpost has the necessary packaging needed so that it is secured and that the content is sufficiently protected from the usual handling methods, and that it is further prevented from causing damage on other shipments, Tusass, or third-party. Tusass is not obliged to check the packaging. If Tusass upon submission of a Jetpost decides that the package is not properly packaged, Tusass reserves the right to either reject the package, or demand that the sender signs a rider endorsing the post is shipped at the sender’s risk. Electronic equipment, including for example computers, screen displays, TV sets, radios and other, shall be packaged in their original packaging. Fragile (I.e., glass/porcelain/ceramics) or liquid contents may only be shipped in packaging approved by Tusass. Jetpost cannot be labelled as “Fragile Goods", where special attention is provided during shipment. If the content contains liquid, it must be hermetically sealed and wrapped in absorbent material in case of damage. Tusass will approve the packaging.

1.6 Forms

The sender is to acquire a particular set of form for Jetpost. The forms are available in the Tusass store and is to be filled out by sender.

1.7 Submission

Jetpost is submitted in the Tusass store.

1.8 Right of disposal

Until the Jetpost is delivered, or the recipient has been notified, the sender has the right to revoke the shipment or delivered to a different recipient. Tusass does not reimburse the cost of postage of Jetpost that has been returned. If the sender uses the right of disposal, in addition to the cost of returning the item, Tusass reserves the right to charge a fee for the handling of the requested change. Such fees will at, the earliest, be charged if the shipment has left the handover site in the Tusass store.

1.9 Delivery

Jetpost are delivered Mondays through Fridays from 8am to 4pm and on Saturdays between 8am to 12am. Jetpost that cannot be handed over to addressee, results in a notification stating that the package can be picked up in a Tusass store. Jetpost can be stored for up to 14 days in the Tusass store before the package is returned as regular post package. Jetpost addressed to a P.O. Box will immediately be reported to the P.O. Box address. Jetpost that is addressed to a hamlet will be delivered within the store opening hours.

1.10 Change of Address

If the recipient of a Jetpost has reported a change of address to Tusass, the Jetpost is forwarded internally in Greenland for free. Tusass will not readdress Jetpost to addresses outside of Greenland.

1.11 Unclaimed Jetpost

Jetpost that has not been claimed will be returned to sender as Economy postal parcels(B-post) with no further charges to the sender.

1.12 Confidentiality of mail and opening packages

Tusass treats any information of sender’s use of postal services as confidential. In special circumstances, that affects the authority of Customs in Greenland and the authority of the police, Tusass may be obligated to give this information to authorities.

1.13 Prices

An overview of the current pricing is found at www.tusass.gl and in the Tusass stores

1.14 Purchase

Postage is paid upon handover unless sender and Tusass have entered a written credit arrangement.

1.15 Compensation

Tusass does not offer compensation for delayed Jetpost. However, partial reimbursement of the postage on internal shipment is offered if the delay is caused by Tusass. The reimbursement will always be the difference in postage between airmail package and Jetpost shipping. If a Jetpost is lost or damaged, or if the contents of the Jetpost is partially or completely lost, sender is compensated with up to 5.000 kr. Tusass is liable, if the loss or damage is caused by error or neglect by the sender, for the condition of the shipment, missing or lackluster packaging, or other unpreventable circumstances and consequences. Reimbursement is not granted if there is no visible damage, or if original packaging of electronic equipment is not used. No compensation will be given for the loss of convenience, material deprivation, exchange loss or other indirect consequences. Complaint to Tusass in case of damaged Jetpost, or by loss or partial loss of contents of a Jetpost, must be done immediately upon reception of a Jetpost. In case of complaint later than specified, it must, if nothing else is documented, be assumed that the Jetpost is handed in in undamaged condition with contents intact. Tusass’ liability desists. If a claim is not reported within 12 months after a Jetpost has been received. For issues regarding Tusass’ liability ordinance No. 9 of July 24th also applies.

The sender is obliged to keep Tusass indemnified for any loss suffered by Tusass, caused by a Jetpost package’s content or if the packaging does not comply with the current terms of business, furthermore, the sender is liable for damages according to Greenlandic common law.

1.16 Complaints

In case a sender or receiver wishes to complain about Tusass’s handling of a Jetpost consignment, complaint must be given to the local Tusass store within 12 months of the handover to Tusass by the sender. The decision made by the post office, can be submitted to Tusass, Main Office, P.O. box 9999, 3900 Nuuk.

The decision made by Tusass, Main Office, on the matter, can be submitted to Naalakkersuisut. The deadline for complaints is four weeks after receiving the decision under complaint. As per §22a in Inatsisartut law No.3 of April 15th, 2011.

Tusass Terms of Business as of May 1st, 2019.

1. Terms

NETPACK is used to print packing lists address cards and parcel postage. However, packing lists, address cards, and postage on the value declared postage parcels do not happen via NETPACK, those are still handed in at a Tusass store. Packages received as a NETPACK are still subject to the regular postal terms of business for postal parcels. The user of NETPACK is responsible for any loss or damages are done to Tusass with the use of this parcel postage method.

2. Licensing

License for use of NETPACK is issued by Tusass. With the license follows a guide in the use of NETPACK. License for use of NETPACK can be revoked:

• If NETPACK is misused

• If the user’s print of NETPACK is not of satisfactory quality

• If billing for NETPACK services defaults

• If NETPACK is not regularly used equating to an annual consumption of at least 2.500 kr.

NETPACK may only be used by the user's own packages.

Any suspicion of misuse from the side of the user, NETPACK will be deactivated immediately with no warning

3. Contact Reference

Any questions regarding the use of NETPACK, contact Tusass via mail post@tusass.gl or refer to the local Tusass store

4. Delivery

NETPACK works by the customer logging on to www.frankie.gl where user credentials are submitted. The customer fills out an address card, purchases postage and prints an address card from a local printer.

NETPACK address cards are put in a plastic pocket that is stickered on the parcel. The pockets are provided by contacting the local Tusass store.

NETPACK parcels received by Tusass stores are scanned on arrival, this is regarded as a receipt for the handover. The package barcode and recipient are found on www.frankie.gl and can be reprinted depending on the needs of the customer.

5. Payment of stamp and postage

A NETPACK customer (can) be a credit customer and the monthly use of postage is billed monthly. Terms of payment are 14 days after the invoice has been issued.

For credit customers, Tusass can claim a deposit equal to 14 days of expected postage expenditure.

6. Right of withdrawal

If the customer withdraws a NETPACK purchase, the address card can be refunded within 14 days of the date of purchase. This happens if the customer sends the address card to Tusass via mail post@tusass.gl. Reimbursement is issued upon the request of the customer

7. Registration policy

Users of NETPACK are registered as customers of Tusass

The following base information will be registered

• Customer number

• Name of Company

• Address

• E-mail address and phone number

According to accounting law, Tusass are obligated to document and store purchase of products and services for five years. As a customer of Tusass, you have the right to gain insight into the registered information. Tusass, however, reserves the right to claim fees for administration.

8. Cancellation

If the user of NETPACK no longer requires the services of the system, Tusass, P.O Box 9999, 3900 Nuuk, Mail: post@tusass.gl is to be notified whereafter the user’s account is settled closed.

Tusass terms of business as of May 1st, 2019.

Payment and fees

The rental fee for the P.O. Box is charged annually. By entering a lease agreement, the full year is paid for even if the lease is shorter than 12 months. A calendar year ends 31.12. XX. With the establishment of a lease, a fee of 85kr is charged, this fee covers the replacement of cylinders, keys, and if all keys are not returned at the end of the lease.

P.O. Box lease invoices are sent out in early January. If payment is missing the first reminder is issued. Provided payment has not been fulfilled after the first reminder a second reminder is issued. With both reminders, a fee is charged according to the existing price list. Failure to pay the lease after the two reminders results in the lease being terminated with no warning and the P.O. Box is leased out to other customers.

Keys

Only the Tusass lock system may be used. Extra keys are procured in the Tusass store. The customer can order extra keys on top of the 2 keys given on handover. Any additional costs from the 0

purchase of extra keys is not refunded when the lease ends. If a customer loses one or more keys and wishes to change a key cylinder, the expense befalls the customer

Termination

A P.O. Box Lease can be terminated by the customer without warning. There will be no partial refund of the lease where the P.O. Box is not used. Tusass can terminate a lease with 6 months’ notice. Furthermore, Tusass can terminate the lease with no warning if the payment deadline is not kept or if the P.O. Box is used for criminal purposes.

Additional Terms

At the lease registration, the customer must show valid identification. Names of customers are available to the public and listed on Tusass’ webpage www.tusass.gl. Opening hours of the post office P.O. Box facility are listed at the post office.

Terms of business as of May first, 2019.

These terms of business rare elated to the shipment of parcels abroad. In addition to the terms of business, Law No. 3 of April 15th, 2011, concerning Tusass and ordinance No. 9 of July 24th concerning Tusass’ conveyance obligation and monopoly, etc.

Domestic parcels are defined as parcels submitted to Tusass, and subsequently shipped to recipients in Greenland

1.1 SERVICE AND QUALITY OBJECTIVES

Postal Parcels (A) are, in general, carried on the first available airplane. External transportation providers are used. If cargo space is available, Postal Parcels (A) will be shipped by passenger aircraft – Postal Parcels are always given priority to other cargo. In certain situations, a letter can reach its destination faster by way of ship. Postal Parcels (A) are not distributed to the recipient. Instead, a notice is given to the recipient. Postal Parcels (A) are reported no later than four hours after arrival, meaning same day or the following day for P.O. Box recipients. For Addressees, without a postbox, a notice is given to the recipient. Postal Parcels (A) can, by previous arrangement, for a fee, be delivered directly to the recipient. Local Postal Parcels are priced as Economy Postal Parcels (B). Local Postal Parcels for P.O. Box customers delivered before 3 pm are reported to the postbox on the same day. For addressees without a postbox, notice is given to the recipient. Postal Parcels can be picked up at Tusass partners in places where Tusass is not represented with a store of its own.

1.2 Physical dimensions

Postal parcels must be within these dimensions:

Minimum: 14 by 9cm. Postal parcels in rod or tubular shape: length 10cm and length +2 x diameter/height = 17cm.

Maximum: length 150cm. And length + the largest circumference measured from other than length = 300cm. Some countries have determined lesser maximum formats. Special maximum dimensions for Denmark and the Faroe Islands: Length 150cm and length + the largest circumference measured from other than length = 300cm.

1.3 Weight

Domestic postal parcels must not exceed a weight of 50kg.

1.4. Content

Postal Parcels are not allowed to contain any of the following:

• Money, Traveler’s cheques, bearer securities, precious metals, such as platinum, gold and silver, jewels, and other precious objects. These types of content can, with some restrictions on value, be sent to some recipient countries as insured parcels. The term “bearer securities” comprises letters of debt, commercial papers, stocks and bonds, uncrossed cheques, bills of exchange, deposit slips, and other documents of monetary value which present a legitimization of the carrier of the document to hand

over, receive payment in accordance with the document, demand the overturning of items in accordance with the document, or demand services in accordance with document content. • Dangerous goods. Dangerous goods are defined as: all substances or materials that through their physical or chemical properties can present a danger to humans, animals, surroundings, (such as production equipment and other consignments) or modes of transportation. A description of “dangerous goods” not allowed in Tusass consignments can be found at

www.tusass.gl or at the local Tusass store.

• Easily decayable content

• Live animals, bees, mites, and other not vertebrate animals.

• Firearms.

• Ammunitions, such as inactive explosive elements, inactive grenades, and shells.

Terms and conditions for domestic parcels

• Fakes and forgeries.

• Remains of humans and animals

• Objects that, due to their quality, condition, or packaging present a danger to postal workers or which can smudge or damage other consignments or postal facilities.

• Lithium cells or lithium batteries

- Lithium cells or lithium batteries not installed in equipment, is categorized as dangerous goods and may not be sent by mail.

- A letter must not contain more than four lithium cells installed in the equipment or two lithium batteries installed in the equipment.

- Lithium cells or lithium batteries installed in equipment designated by the manufacturer as ‘inherently flawed with regards to safety, damaged cells/batteries, or potentially capable of generating dangerous heat, fire, or short-circuiting, is not allowed to be sent by mail.

- Sending lithium batteries or cells to countries other than Denmark cannot be guaranteed delivery and can only happen at the sender’s own risk.

Content must not exceed the following thresholds

- Lithium metal or lithium alloy in cells cannot exceed 1gr. per

- Cells with Lithium-Ion 20 W/h per cell maximum.

- The lithium metal or lithium alloy content per battery must not exceed 2g lithium per battery.

- Lithium-Ion batteries 100 W/h per battery maximum.

1.5 Packaging

The sender is responsible for ensuring that the packaging sufficiently secures the content for normal postal operations such as machine sorting, and furthermore, that it causes harm to other consignments, Tusass, or a third party. Tusass is not obligated to control the packaging. If Tusass upon handover of a parcel asserts that a parcel is insufficiently packaged, Tusass can, at its own discretion, either reject receiving the package or demand that the sender signs a notice stating that the sender accepts the package being sent at sender’s own risk.

Electronic equipment such as, but not limited to, computers, displays, TVs, radios, must be packaged in the original packaging.

Fragile items such as, but not limited to, glass and porcelain, liquids must be sent in packaging approved by Tusass. Parcels with liquid content must have an absorbent lining capable of containing all the liquid content.

Postal parcels cannot be sent as fragile parcels.

1.6 Address label

The sender must fill out a form designated for postal parcels. The form is available at the Tusass store, and the form must be filled by the sender. Forms in large numbers (for many recipients) can be printed for a fee

1.7 Submission

Postal parcels must be submitted at the Tusass store. By written accord, Postal parcels can be collected at the sender’s address. Submission receipt must be attached in case of complaints.

1.8 Right of disposal

The sender has, until such time as the postal parcel receiver written on the parcel is notified, the right to demand the return of the package or to change the recipient. Tusass will not refund postage for a postal parcel that has been returned. If the sender uses the right of disposal, Tusass can demand a fee for the forwarding of the requested change. A fee will only be charged if the consignment has left the post office where it was submitted.

1.11 Undeliverable items

Postal parcels that for some reason cannot be delivered are managed according to the regulations of the recipient country. Consignments can be undeliverable for the following reasons: Denial of reception, unknown recipient, inadequate address, etc. A postal parcel will be returned as Economy Postal Parcel (B) unless the sender pays for additional air-mail fees.

1.12 Secrecy and opening of post

Tusass treats every piece of information regarding the sender’s use of postal services confidentially. In very special cases, Greenlandic customs or police can oblige Tusass to hand over information to these parties.

In very special cases of undeliverable items, subject to The Government of Greenland Ordinance No.9 of 24th of June 2011, Tusass can open a postal parcel. Tusass can only open an undeliverable parcel that has been sent from Greenland, Undeliverable items are destroyed after 12 months.

1.13 Price

A list of current prices can be found at www.tusass.gl and at Tusass stores. When prices change, information hereof will be spread through Greenlandic media.

1.14 Payment

Postage is paid upon handover unless the sender and Tusass have entered a credit arrangement.

1.15 Compensation

Tusass does not offer compensation for postal parcel delays.

If a postal parcel is missing or damaged or if the contents of the parcel are fully or partly lost, damages of up to 2500dkr. will be paid. If a parcel is lost, postage is reimbursed. Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid. No compensation will be given for non-visible damage or in the case of electronics being sent without original packaging, or approved packaging for glass/ceramics or other fragile content.

No compensation will be given for the loss of convenience, material deprivation, exchange loss, or other indirect consequences.

Complaints directed at Tusass because of a damaged postal parcel, or because of complete or partial loss of content, must, in the case of visible damage, or because of complete or partial loss of content, happen upon reception of the postal parcel. In the case of later complaints, it must, if nothing else is documented, be assumed that the postal parcel was handed over in undamaged condition with intact content. Tusass’ liability ceases if demand for compensation is not received at Tusass within 12 months of the handover to Tusass by the sender.

Tusass’ liability is furthermore subject to Ordinance No.9 of 24th of June 2011.

The sender is obliged to indemnify Tusass for any loss suffered by Tusass, as a consequence of a postal parcel’s content, inadequate or lacking packaging according to the demands for such as seen in No.1.4 and No.1.5, and furthermore for postal parcels with attested value in No.3. Beyond this, the sender is liable as per common Greenlandic rules and regulations

1.16 Complaints

In case a sender or receiver wishes to complain about Tusass’ handling of a postal parcel, the complaint must be given to the local post office within 12 months of the handover to Tusass by the sender. The decision made by the post office can be submitted to Tusass, Main Office, P.O. box 9999, 3900 Nuuk.

The decision made by Tusass, Main Office, on the matter, can be submitted to Naalakkersuisut. The deadline for complaints is four weeks after receiving the decision under complaint. As per ½22a in Inatsisartut law No.3 of 15th of April 2011.

2. ECONOMY PARCELS (B)

Economy postal parcels (B) are subject to the same terms of business as postal parcels (A Prioritaire), as per No.1, with the following deviance:

2.1 Service and quality objectives

The service objective for an economy postal parcel is that the economy postal parcel (B) is consigned to the next possible departing ship. Economy postal parcels (B) for postbox customers must be reported in the postbox no later than two days after arrival at the Tusass store.

3. VALUE

The value declared items are subject to business terms of Postal Parcels (A Prioritaire) and Economy Postal Parcels (B) as per No.1. and No.2. with the following deviance:

3.1. Content

A Value Declared Postal Parcel may not exceed 25.000dkr pr. consignment.

The value of bearer securities is set based on the present value of the document. If no value is mentioned or should the value mentioned not be the same as the present value, the sender must submit the value presented by the document. Tusass can demand from the sender that the value is documented.

3.2 Marking

A Value Declared Postal Parcel must be marked “Værdi”, and the value of the content must be declared in Danish Kroner. The declared value must not exceed the value of the contents of the consignment, but it is permitted to declare a portion of the value only partly. In the case of Value Declared Postal Parcels containing money and/or bearer securities, the declared value must, however, always represent the value of the content.

3.3 Packaging

Value Declared Postal Parcels must be solidly packaged in such a manner that violators cannot access the content without leaving obvious traces of violation. Value Declared Postal Parcels must be sealed with a lacquer seal or printed sealing tape. The sealing tape must be signed. If the Value Declared Postal Parcel is wrapped with twine, the sealing tape must be below the twine. The post office can, for a fee, seal the consignment with sealing tape.

On a Value Declared Postal Parcel, no colored edges, labels, etc. except for postal labels are allowed. Upon the sending of Value Declared Postal Parcels, special regulations apply for coins. Information regarding coins can be obtained at the Tusass store.

3.4 Submission

Value Declared Postal Parcels must be submitted at the post office. Upon submission, the sender may fill out a form containing sender and receiver address which serves as a receipt for the value declared in the consignment. The filled-out form is attested by Tusass. The receipt must be submitted in case of complaints.

3.5 Delivery

Tusass will hand over a Value Declared Postal Parcel upon submission of a receipt.

3.6 Compensation

If a Value Declared postal Parcel is missing or damaged or if the contents of the parcel are fully or partly lost, damages of up to 25.000dkr. will be paid.

Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid.

No compensation will be given for the loss of convenience, material deprivation, exchange loss, or other indirect consequences. Compensation claims must be received by Tusass within 12 months of the handover to Tusass by the sender. Tusass’ liability is terminated in case this deadline is crossed.

4 CASH ON DEMAND – PRODUCT TERMINATED JANUARY FIRST, 2020

Postal Parcels (A) and economy postal parcels (B) sent as Cash on Delivery orders are subject to these terms of business as per No.1 and No.2. With the following deviance:

If the demand of the Cash on Delivery exceeds 10.000dkr, the consignment must also be sent as a registered letter, or as a Value Declared Letter. The maximum amount pr. Cash on Demand consignment is 25.000dkr

4.1 MARKING

The conveyance of a Cask on Demand consignment requires that the sender fills out a form on which sender and receiver is noted, as well as the amount demanded from the receiver. A Cash on Demand postal parcel must be marked “postopkrævning” on the face. The amount payable must be written on the consignment as well as on the form.

4.2 SUBMISSION

A Cash on Demand postal parcel must be submitted at the Tusass store. Upon handover, the sender can fill out a special form with sender and receiver address which serves as proof that the consignment is sent as Cash on Demand. The completed form is attested by Tusass. The form must be included in case of complaints.

4.3 RIGHT OF DISPOSAL

The sender has, until such time as the postal parcel is delivered or reported to the receiver written on the postal parcel, the right to demand the return of the letter or to change the recipient, or to change and delete the amount payable by the receiver. Tusass will not refund postage for a postal parcel that has been returned. If the sender uses the right of disposal, Tusass can demand a fee for the forwarding of the requested change.

4.4 DELIVERY

Tusass delivers a Cash on Demand postal parcel, upon payment of the requested amount and a fee for the transfer of the amount demanded.

4.5 COMPENSATION

If Tusass should hand over a Cash on Demand postal parcel to the recipient without collecting the amount demanded on the form, Sender can demand compensation for the same amount from Tusass. The maximum compensation is 25.000dkr.

Terms of business as of June 1st, 2022.

These terms of business related to the shipment of parcels abroad. In addition to the terms of business, Law No. 3 of April 15th, 2011, concerning Tusass and ordinance No. 9 of July 24th concerning Tusass´ conveyance obligation and monopoly, etc.

Parcels abroad are defined as parcels submitted to Tusass, and subsequently shipped to recipients abroad, including The Faroe Islands and Denmark.

1. POSTAL PARCELS (A PRIORITAIRE)

1.1 Duration of Conveyance

The duration of conveyance depends on the country of arrival to which the postal parcel (A Prioritaire) is shipped to. The Postal office may supply further information about the duration of conveyance for a given country of arrival.

1.2 Physical Dimensions

Postal parcels for abroad (the Faroe Islands and Denmark excluded) are within these dimensions:

Minimum: 14 by 9cm. Postal parcels in rod or tubular shape: length 10cm and length +2 x diameter/height = 17cm.

Maximum: length 150cm. And length + the largest circumference measured from other than length = 300cm. Some countries have determined lesser maximum formats. Special maximum dimensions for Denmark and the Faroe Islands: Length 150cm and length + the largest circumference measured from other than length = 300cm.

1.3 Weight

Postal parcels abroad must weigh a maximum of 20kg. Parcels to Denmark have a weight limit of 35kg-

1.4. Content

The sender is responsible for making sure the parcel is subject to custom and/or levies, whether the laws of the receiving country permit the import of the contents, and under which conditions this can happen. Tusass will not check, and will not advise on, such issues. Instead, the sender must contact the authorities of the country in question such as an embassy or consulate.

Postal Parcels are not allowed to contain any of the following:

• Money, Traveler’s cheques, bearer securities, precious metals, such as platinum, gold and silver, jewels, and other precious objects. These types of content can, with some restrictions on value, be sent to some recipient countries as insured parcels. The term “bearer securities” comprises letters of debt, commercial papers, stocks and bonds, uncrossed cheques, bills of exchange, deposit slips, and other documents of monetary value which present a legitimization of the carrier of the document to hand

over, receive payment in accordance with the document, demand the overturning of items in accordance with the document, or demand services in accordance with document content. • Dangerous goods. Dangerous goods are defined as: all substances or materials that through their physical or chemical properties can present a danger to humans, animals, surroundings, (such as production equipment and other consignments) or modes of transportation of which any item considered dangerous goods in” UN Recommendations on the Transport of Dangerous Goods. Models’ regulations.”

Terms and conditions for parcels – abroad

At the post office.

• Live animals, bees, mites, and other not vertebrate animals.

• Firearms.

• Ammunitions, such as inactive explosive elements, inactive grenades, and shells.

• Fakes and forgeries.

• Remains of humans and animals

• Objects that, due to their quality, condition, or packaging present a danger to postal workers or which can smudge or damage other consignments or postal facilities.

• Lithium cells or lithium batteries

- Lithium cells or lithium batteries not installed in equipment, are categorized as dangerous goods and may not be sent by mail.

- A letter must not contain more than four lithium cells installed in the equipment or two lithium batteries installed in the equipment.

- Lithium cells or lithium batteries installed in equipment designated by the manufacturer as ‘inherently flawed with regards to safety, damaged cells/batteries, or potentially capable of generating dangerous heat, fire, or short-circuiting, is not allowed to be sent by mail.

- Sending lithium batteries or cells to countries other than Denmark cannot be guaranteed delivery and can only happen at the sender’s own risk.

Content must not exceed the following thresholds

- Lithium metal or lithium alloy in cells cannot exceed 1gr. per?

- Cells with Lithium-Ion 20 W/h per cell maximum.

- The lithium metal or lithium alloy content per battery must not exceed 2g lithium per battery.

- Lithium-Ion batteries 100 W/h per battery maximum.

1.5 Packaging

The sender is responsible for ensuring that the packaging sufficiently secures the content for normal postal operations such as machine sorting, and furthermore, that it causes harm to other consignments, Tusass or a third party. Tusass is not obligated to control the packaging. If Tusass upon handover of a parcel asserts that a parcel is insufficiently packaged, Tusass can, at its own discretion, either reject receiving the package or demand that the sender signs a notice stating that the sender accepts the package being sent at the sender’s own risk.

Electronic equipment such as, but not limited to, computers, displays, TVs, radios, must be packaged in the original packaging.

Fragile items such as, but not limited to, glass and porcelain, liquids must be sent in packaging approved by Tusass. Parcels with liquid content must have an absorbent lining capable of containing all the liquid content.

Postal parcels cannot be sent as fragile parcels.

1.6 Marking

A postal parcel (A Prioritaire) must be marked “Prioritaire” or “A Prioritaire” on the face of the parcel.

1.7 Address Label

The sender must fill out a form designated for postal parcels. The form is available at the post office and the form must be filled out by the sender.

1.8 Submission

Postal parcels must be submitted at the post office. By special accord, Postal parcels can be collected at the sender’s address. Submission receipt must be attached in case of complaints.

1.9 Right of Disposal

On sending postal parcels to certain destination countries, the sender has, until such time as the postal parcel is handed over to the receiver written on the parcel, the right to demand the return of the package or to change the recipient. Tusass will not refund postage for a postal parcel that has been returned. If the sender uses the right of disposal, Tusass can demand a fee for the forwarding of the requested change. A fee will only be charged if the consignment has left the post office where it was submitted. In some cases, the postal purveyor of the receiving country may charge a fee payable by the recipient, when consignments are redirected.

1.10 Delivery

Delivery of postal parcels is subject to the rules of the recipient country

1.11 Undeliverable Items

Postal parcels that for some reason cannot be delivered are managed according to the regulations of the recipient country. Consignments can be undeliverable for the following reasons: Denial of reception, unknown recipient, inadequate address, etc.

1.12 Secrecy and Opening of Post

Tusass treats every piece of information regarding the sender’s use of postal services confidentially. In very special cases, Greenlandic customs or police can oblige Tusass to hand over information to these parties.

In very special cases of undeliverable items, subject to The Government of Greenland Ordinance No.9 of 24th of June 2011, Tusass can open a postal parcel. Tusass can only open an undeliverable parcel that has been sent from Greenland, Undeliverable items are destroyed after 12 months.

1.13 Price

A list of current prices can be found at www.tusass.gl and at post-offices. When prices change, information hereof will be spread through Greenlandic media.

1.14 Payment

Postage is paid upon handover unless the sender and Tusass have entered a credit arrangement.

1.15 Compensation

Tusass does not offer compensation for postal parcel delays.

If a postal parcel is missing or damaged or if the contents of the parcel are fully or partly lost, damages of up to 2500dkr. will be paid. If a parcel is lost, postage is reimbursed. Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid. No compensation will be given for non-visible damage or in the case of electronics being sent without original packaging, or approved packaging for glass/ceramics or other fragile content.

No compensation will be given for the loss of convenience, material deprivation, exchange loss or other indirect consequences.

Complaints directed at Tusass because of a damaged postal parcel, or because of complete or partial loss of content, must, in the case of visible damage, or because of complete or partial loss of content, happen upon reception of the postal parcel. In the case of later complaints, it must, if nothing else is documented, be assumed that the postal parcel was handed over in undamaged condition with intact content. Tusass´ liability ceases if a demand for compensation is not received at Tusass within 6 months of the handover to Tusass by the sender.

Tusass´ liability is furthermore subject to Ordinance No.9 of 24th of June 2011.

The sender is obliged to indemnify Tusass for any loss suffered by Tusass, as a consequence of a postal parcel’s content, inadequate or lacking packaging according to the demands for such as seen in No.1.4 and No.1.5, and furthermore for postal parcels with attested value in No.3. Beyond this, the sender is liable as per common Greenlandic rules and regulations

1.16 Complaints

In case a sender or receiver wishes to complain about Tusass´ handling of a postal parcel, a complaint must be given to the local post office within 6 months of the handover to Tusass by the sender. The decision made by the post office can be submitted to Tusass, Main Office, P.O. Box 9999, 3900 Nuuk.

The decision made by Tusass, Main Office, on the matter, can be submitted to Naalakkersuisut. The deadline for complaints is four weeks after receiving the decision under complaint. As per §22a in Inatsisartut law No.3 of 15th of April 2011.

2. ECONOMY PARCELS (B ECONOMIQUE)

Economy postal parcels (B Economique) can only be shipped to European countries.

Economy postal parcels (B Economique) are subject to the same terms of business as postal parcels (A Prioritaire), as per No.1, with the following deviance,

2.1. Duration of Conveyance

The duration of conveyance depends on the country of arrival to which the Economy postal parcel (B Economique) is shipped to. The Postal office may supply further information about the duration of conveyance for a given country of arrival.

2.2 Marking

An economy postal parcel (B Economique) must be marked “B” or “B Economique” on the face of the parcel.

3. VALUE

Postal parcels can be sent to some countries with the value declared. Information about what countries accept Value Declared Postal Parcels can be obtained at the post offices. Value declared items are subject to business terms of Postal Parcels (A Prioritaire) as per No.1. with the following deviance:

3.1. Content

The individual recipient countries have set limits of the maximum value declarable on a Value Declared Postal Parcel. For some recipient countries, further restrictions apply as to what content is allowed to be sent as value declared, such as the fact that money and uncoined silver and gold may not be sent. Information to this effect can be obtained at the post offices but is the responsibility of the sender to ensure that the value declared can be sent to the country in question as a Value Declared Postal Parcel. If a Value Declared Postal Parcel contains money and/or bearer securities, the value may in any case, not exceed 25.000dkr pr. consignment.

The value of bearer securities is set based on the present value of the document. If no value is mentioned or should the value mentioned not be the same as the present value, the sender must submit the value presented by the document. Tusass can demand from the sender that the value is documented.

3.2 Marking

A Value Declared Postal Parcel must be marked “Værdi/Valeur declareé”, and the value of the content must be declared in Danish Kroner or SDR in letters. The declared value must not exceed the value of the contents of the consignment, but it is permitted to declare a portion of the value only partly. In the case of Value Declared Postal Parcels containing money and/or bearer securities, the declared value must, however, always represent the value of the content.

3.3 Packaging

Value Declared Postal Parcels must be solidly packaged in such a manner that violators cannot access the content without leaving obvious traces of violation. Value Declared Postal Parcels must be sealed with a lacquer seal or printed sealing tape. The sealing tape must be signed. If the Value Declared Postal Parcel is wrapped with twine, the sealing tape must be below the twine. The post office can, for a fee, seal the consignment with sealing tape.

On a Value Declared Postal Parcel, no colored edges, labels, etc. except for postal labels are allowed. Upon the sending of Value Declared Postal Parcels, special regulations apply for coins. Information regarding coins can be obtained at the post office.

3.4 Submission

Value Declared Postal Parcels must be submitted at the post office. Upon submission, Tusass must convey a receipt as evidence of the conveyance of the parcel with the given value. The filled-out form is attested by Tusass. The receipt must be submitted in case of complaints.

3.5 Compensation

If a Value Declared postal Parcel is missing or damaged or if the contents of the parcel are fully or partly lost, damages of up to 25.000dkr. will be paid.

Tusass is, however, not liable, should the damage or loss be a result of error or neglect by the sender, condition of the consignment, deficient or non-existing packaging, or occurrences unavoidable to Tusass, and whose effects Tusass could not avoid.

No compensation will be given for the loss of convenience, material deprivation, exchange loss or other indirect consequences. Compensation claims must be received by Tusass within 12 months of the handover to Tusass by the sender. Tusass´ liability is terminated in case this deadline is crossed.

Tusass’ terms and conditions per May 1, 2020

1. Permission to use postage meters

Tusass must issue a user permit for a customer to use a postage meter. In order to obtain a user permit for a postage meter, the annual postage consumption on a postage meter must be a minimum of DKK 20.000. Only postage meters of types approved by Tusass may be used. A postage meter must be sent by the supplier directly to the local Tusass store, which reads the machine’s meter before commissioning. The customer pays all costs in connection with the acquisition of a postage meter. Value stamp, date stamp, and any key to the machine are Tusass’ property, regardless of whether the postage machine is paid for by the customer. Permission to use the postage meter can be revoked if the machine is misused, it does not work satisfactorily and the error is not rectified, payment deadlines for stamping are not met, the machine is not used regularly, or if the consumption is below DKK 20.000 in a calendar year. The user is responsible for any loss or damage caused to Tusass as a result of the use of the postage meter. The machine may only be used by the user and may not be lent out.

2. Stamp imprint

The stamp impression must be clear. Shipments with indistinct stamp imprints cannot be received for postal delivery. The stamp color for the machine must be approved by the supplier. Incorrect stamps on envelopes, postal forms, and self-adhesive tags can be compensated by the Tusass store. A deduction of 5% of the amount requested to be refunded is calculated. Application for compensation is sent monthly to the Tusass store on the form “Error stamp on postage meter” together with the envelopes. The form is available in the Tusass store. Compensation is not granted for stamp impressions if the value stamps or date stamp is illegible, the value/date stamp is torn/cut off the envelope, the date stamp is missing or the date stamp is older than the previous calendar month.

3. Mailing of shipments

Shipments must as a main rule be handed in at the local Tusass store. Letters placed in a mailbox must be bundled with an elastic band. Shipments must be provided with the correct indication of date in the stamp imprint when mailed.

4. Repair of the machine

If a fault occurs in the machine, the user is obliged to immediately put it out of operation. The seal to the machine’s meter may only be broken by an authorized vendor or repairer. If the machine needs to be repaired, the Tusass shop must read the meter before sending it to the supplier. Once the machine has been repaired, the Tusass shop must read the meter before using the machine again. The machine is sent for repair by the user at the user’s expense.

5. Payment of stamping

Tusass sends out a monthly on-account bill for payment no later than 30 days after the invoice is issued. The invoice is sent out on the 1st of each month. A monthly administration fee is charged, cf. price list on www.tusass.gl. The fee covers the cost of two annual inspection visits as well as follow-up on the meter consumption and invoicing. In the event of non-payment of an account invoice, the 1st dunning letter will be sent out. If the claim is not paid after the 1st dunning letter, a 2nd dunning letter will be sent. Both

dunning letters are subject to a dunning fee, cf. price list on www.tusass.gl. The meter’s amount displayed at the end of the month is noted on the control sheet delivered from the Tusass store. The reason for this recording is so the user can follow their stamping consumption, which can potentially be used to regulate the on-account payment and detect an abnormally large consumption.

6. Setup fee

When registering a new user or new machine, a set-up fee must be paid, cf. price list on www.tusass.gl

7. Inspection of the postage meter

The Tusass store inspects the postage meter twice a year – in week 12 and week 38. The purpose of the inspection is to check the meter’s display in order to be able to settle the machine’s actual consumption and calculate an upcoming on-account payment. If it is required to have the machine inspected by a repairer, the user is obliged to follow these instructions.

8. Reopening of the postage meter

If the user has not paid the invoice on account, after the 1st and 2nd dunning letter, the postage meter will be closed. The value and date stamp will be removed. If this is not possible, the postage meter will be taken to the Tusass store for disposal. If the user wishes to reopen the postage meter, a reopening fee must be paid, cf. the price list on www.tusass.gl. A postage meter will be disposed of after 6 months in Tusass’ custody.

9. Deregistering of postage meter

If the machine is replaced, deregistered, or dismantled, the Tusass store must be notified. The value and date stamp are to be removed from the machine by the customer and delivered to the Tusass store. If the value and date stamp cannot be removed from the machine by the user, the machine will be transferred to Tusass’ property.