What can we help you with?

Use the search field or click your way through the menu below.
How do I log in to tusass.gl?

You must click on the human icon in the top right corner of tusass.gl and follow the instructions.

Once you are logged in, you can change your subscription, such as switching to another payment card, changing the mobile data size and viewing the payment overview.

How do I cancel my internet subscription?

You can cancel your internet subscription by logging in to the self-service at tusass.gl, where you can see your current internet subscription, then you can click on "cancel".

Note: In the same month that you have upgraded or purchased the subscription, you cannot downgrade or cancel the subscription. You will therefore not be able to see the "cancel" button until a new month has started.

You must also be aware that you must terminate by the 20th of the month at the latest if it is to take effect at the end of the month. You pay for an extra month and have access to the subscription for an extra month if you cancel after the 20th of the month.

Tusass speedtest

Click here to make a speedtest of your internet

A speedtest of your internet measures how fast your connection is to Tusass' server on the internet.

When you need to measure your internet speed, there are many bottlenecks that can affect the result. In order to get the most correct measurement, you need to test the speed with an PC connected with a ethernetcabel.

How to perform a proper speed test of your internet:

  1. Connect your computer directly to your modem with an ethernet cable

  2. Turn off any other devices that may be connected to your modem

  3. Turn off wifi on your computer

  4. Close all apps on your computer

  5. Disable firewall and antivirus apps

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