Purchase and creation – Mobile – Support

What can we help you with?

Use the search field or click your way through the menu below.

Mobile

Children’s Subscription Competitions and fundraisings Danish Number eSIM Roaming In General International Tariffs Payments Purchase and creation Subscription and self-service Terms and conditions

How do I get a new SIM-card?

You can retrieve a new SIM card, free of charge, in the nearest Tusass store or in Pilersuisoq if you're in a settlement.

How old should I be to subscribe in Tusass?

You must be 18 years to have a subscription with Tusass

How much does it cost to switch to a Tusass subscription?

You will not be charged to switch to Tusass if your current mobile plan is Mobil Mikisoq / Akulleq / Angisooq.

What happens to my current mobile plan if I switch to Tusass Subscription?

You will get any payments for your current mobile plan and extra usage in the month you switch to a Tusass subscription returned. However, you will get the full package for any Tusass subscriptions as soon as you switch. You will then be charged according to how many days are left in the month when you decided to switch. The first full payment for your new Tusass Subscription will occur the following month.

Is it possible to purchase Tusass internet subscription if I have debt to Tusass?

The system will assess your debt situation if you have outstanding debt to Tusass.

You can contact us at your local Tusass store, call us at 808080 or send an e-mail to kundeservice@tusass.gl if you need any assistance with such issues.

I have downgraded my Tusass subscription to a Tusass prepaid calling card or pay-as-you-go. How can I buy Tusass subscription again?

You have to log on Tusass.gl with your mobile number and click “Abonnement” (translation: subscription) and click the on/off button to re-activate your Tusass subscription.

Can Not Find What You Are Looking For? Contact Us

Click on ‘Contact us’ and send us your question. We will answer you as soon as possible.