We do this to make card transactions more secure and reduce the risk of fraud by turning on 3D security on card payments. Apart from the fact that we want to increase security ourselves, our card acquirers NETS and Swedbank are imposed on new EU rules, which may require us to use 3D security.

For customers, this will mean that their debit/credit card must be registered with “Verified by Visa” or “mastercard ID Check” with a mobile number and that there will be an extra payment window. It is important to note that the associated mobile number has nothing to do with Tusass. Only the customer's bank manages this, but the customer can sign up either via online banking, with NemID in connection with payment online or by contacting his bank and ask to have his card signed up for 3D secure. Read more about it here.

If the debit card is not enrolled in 3D secure, we must ask the customer to do so. When trying to make a payment online with an unregistered card, the payment cannot be made without the customer registering his card.

This can be done directly from the payment window or at the link below. Both require NemID.

If the customer does not have NemID, the customer should contact his bank instead.

Sign up for 3D secure

There may be problems with Nordea debit cards when paying for Tusas subscriptions. The error has been investigated and is not with Tusass. If you experience problems with your Nordea debit card, please contact your local bank.

You will not pay extra for the Danish phone number if you have a Tusass mobile subscription. You will neither pay for phone calls or text messages that you receive from Danish phone numbers.

You can sign up for an automatic refill on tusass.gl. That way your account is refilled whenever your balance falls below 20 DKK.

The system will assess your debt situation if you have outstanding debt to Tusass.

You can contact us at your local Tusass store, call us at 808080 or send an e-mail to kundeservice@tusass.gl if you need any assistance with such issues.

In order to buy a Tusass subscription, you must have a credit card that can be used to buy online. Akiliut cards can not be used for online purchases. If that is your only card, you could talk to your bank about getting an extra card that will also work when purchasing online

Yes, by logging into Tusass.gl and set your preference under settings.


1. Go to the tusass.gl and press My Tusass (login on top of the right side of the page)

2. Enter your mobile number or email address to login

3. Enter the code when you have received the sent 4-digit code by SMS

4. Select Settings on the left side of your user profile and access your information

5. At the bottom of the page under Notification, you can add 'Receipts on email' and / or 'Receipts on SMS' to receive the receipts, finally remember to save changes at the end.

If you do not have credit in your Debit/credit card at the end of the month, as a Tusass subscription customer you now have the option to pay through your Tusass account.

The payment will be deducted on the last banking day of the month. Last business days for 2024 are as follows:

Wednesday January 31
Thursday February 28
Wednesday March 27
Tuesday April 30
Friday May 31
Friday June 28
Wednesday July 31
Friday August 30
Monday September 30
Thursday October 31
Freday November 29
Monday December 30

If we have unsuccessfully tried to withdraw the monthly amount for your Tusass subscription. The lack of payment may be caused by following reasons:

- You have a new credit card: Update your credit card information

- Your credit card is blocked: contact your bank

- There is no cover on your credit card

You can also pay your subscription, if there are sufficient funds in your Tusass account. You can refill your Tusass account on this website or by purchasing top-up vouchers from your local dealer.

These are the consequences if you do not pay your subscription:

In case of non-payment, you have full access to the product for the first 5 days of the following month. From the sixth day, you still have the option to call, send messages and access limited data until you have paid the full package of the mobile package.

You first lose the opportunity to call and send messages the following month.

You can still call the police, fire department, hospital, etc. throughout this period.

The following types of credit cards can be used for payment: Dankort, Visa/Dankort, MasterCard, and Visa Elektron. Akiliut cards can currently not be used for online purchases. If that is your only card, you could talk to your bank about getting an extra card that will also work when purchasing online.