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eSIM is a digital version of the physical SIM card that you have in your mobile phone. It means "built-in SIM card" and can do exactly the same as your physical SIM card. Read more
A QR code is a type of barcode used to quickly and easily access information using a smartphone. To use it, simply scan the unique eSIM QR code with your mobile's camera.
eSIM is supported on all iPhone devices from iPhone XS up to the latest model. There are also several Android mobile models that support eSIM, including Samsung, Huawei, Pixel, Motorola, Xiaomi, Sony and others.
No physical card:
The eSIM is built into the device, so you don't need to insert or change a physical card.
Easy activation:
eSIM is activated digitally via a QR code, while a physical SIM card requires you to insert the card manually.
More profiles:
You can save multiple mobile subscriptions on your mobile device.
As a business customer, please contact your regular contact person, or use the contact form.
Make sure your device is compatible with eSIM
Check if your phone supports eSIM technology.Scan the QR code again
Try scanning the QR code from Self-Service again and make sure you follow the instructions correctly.Reboot your device
Turn your device off and on to update the phone's system to the latest version.Check network settings
Make sure your device is connected to a Wi-Fi or cellular network during activation.
Contact customer service
If the problem persists, it may be necessary to contact customer service for further assistance.
Use the contact form or call 808080 as a private customer or 808090 as a business customer.
Yes, you can use both an eSIM and a physical SIM simultaneously on many smartphones if your device supports it. It therefore allows for multiple subscriptions on the same mobile device.
Unfortunately, we currently only offer eSIM for mobile phones. eSIM support for smartwatches is not available at this time.
As a business customer, you can easily transfer your eSIM number from your current phone to another by following our guide for either iPhone or Android smartphone. Note! It is important that you do not reset your phone before starting this process.
iPhone Guide:
On the device
Go to Settings > Mobile Service > Select your active eSIM under the list of SIM cards you want to remove.Delete eSIM
Scroll to the bottom of the selected eSIM page and tap the "Delete eSIM" button. Confirm the deletion when prompted.Find the email you received from Tusass, which contains your eSIM
You can now install your eSIM on your new mobile device by following the instructions you will find in the email.
Android Guide:
On the device
Go to Settings > Connections > SIM manager > Select your active eSIM under the list of SIM cards you want to remove.Remove eSIM
Tap the "Remove" button on the selected eSIM page. Confirm the removal of eSIM when prompted.Find the email you received from Tusass, which contains your eSIM
You can now install your eSIM on your new mobile device by following the instructions you will find in the email.
Note! It is important that you do not format your phone before removing your eSIM number from the device. If you are unable to follow these steps due to a damaged or stolen device, please contact business customer service on 80 80 90 weekdays ml. 9.00-16.00.
It costs nothing to switch from a physical SIM card to an eSIM.
The fastest activation method is by using a QR code. But you will also have the option to activate your eSIM by entering your eSIM information manually.