What is eSIM?
eSIM stands for "embedded SIM" and functions as a digital SIM card built directly into your device. It allows you to use mobile services without needing a physical SIM card. With eSIM, you can say goodbye to the hassle of handling physical SIMs — now you can easily order or convert your current mobile subscription into a digital eSIM.
Our business mobile subscriptions now support eSIM.
Benefits of Using eSIM
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Enhanced Security
eSIM offer greater security than physical SIM cards, reducing the risk of loss or theft.
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Fast Onboarding
Our business account managers are ready to help either convert your current SIM cards to eSIM or create new eSIM subscriptions. Click here to get in touch.
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Dual Sim*
On supported devices, you can use both personal and work numbers on the same phone, simplifying communication.
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Eco-Friendly Choice
Help reduce plastic waste by choosing a digital eSIM over a physical SIM card, contributing to a more sustainable future.
Prepare Your Device For eSIM
3 Ways to Check if your device supports eSIM
Ensure your device is compatible with eSIM technology. Most iPhones, Samsung Galaxy and Google Pixel devices support eSIM, but it's important to verify this.
Use one of three methods to check if your device is eSIM-compatible:
Before you activate eSIM
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Make sure your device supports eSIM.
Apple iPhone
supported devicesSamsung smartphones
supported devices -
Make sure you have internet connection via Wi-Fi during setup process.
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Ensure you have the latest OS update on your device.
Check for eSIM in settings
Some devices may indicate eSIM capability in the settings.
Apple iPhone
- Go to Settings > Mobile Service and look for the option to Add eSIM. If this option is available, your device is eSIM-compatible.
Android device
- Go to Settings > Connections > SIM manager and look for the option to Add eSIM. If this option is available, your device is eSIM-compatible.
Check for eSIM via EID number
If your device has an EID number, it supports eSIM.
Find your EID number
The EID (Embedded Identity Document) is unique to eSIM-enabled devices. To check this:
Apple iPhone
- Go to Settings > General > About, and scroll down to find the EID number.
Android smartphone
- Open Settings > About phone > Status information, and look for the EID number.
You can also dial the code *#06# on your iPhone or Android keypad to display the EID directly on your screen.
How to Get eSIM for My Business
Our dedicated business account managers are ready to make the process seamless. Whether you need to order new eSIMs or switch your current SIM cards, we are here to assist.
How to setup eSIM on my device
Setup eSIM on iPhone
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1
Scan QR Code
Use your iPhone’s camera to scan the eSIM QR code.
Alternativily you can enter your eSIM details manually by going to Settings > Mobile Service > Add eSIM. Choose option "Use QR code" and then choose "Enter Details Manually". You can find your manual eSIM informations along with the recieved eSIM QR-code.
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2
Activate eSIM
Follow the on-screen prompts to activate your eSIM. Once activated, your eSIM is ready to use.
To verify if your iPhone supports eSIM, refer to the Apple support page: Apple eSIM
Setup eSIM on Android
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1
Scan QR Code
Use your Android device camera to scan the eSIM QR code.
Alternativily you can enter your eSIM details manually by going to Settings > Connections > Sim manager > Add eSIM. Choose option "Scan QR code" and then choose "Enter activation code". You can find your manual eSIM informations along with the recieved eSIM QR-code.
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2
Activate eSIM
Follow the on-screen prompts to activate your eSIM. Once activated, your eSIM is ready to use.
If your using an Samsung device, refer to the Samsung support page: Samsung eSIM
Frequently Asked Questions
About eSIM
Can I have both a physical SIM and an eSIM on the same device?
Yes, you can use both an eSIM and a physical SIM simultaneously on many smartphones if your device supports it. It therefore allows for multiple subscriptions on the same mobile device.
Can I move my eSIM from one mobile device to another?
As a business customer, you can easily transfer your eSIM number from your current phone to another by following our guide for either iPhone or Android smartphone. Note! It is important that you do not reset your phone before starting this process.
iPhone Guide
1. On device
Go to Settings > Mobile Service > Select your active eSIM under the list of SIM cards you want to remove.
2. Delete eSIM
Scroll to the bottom of the selected eSIM page and tap the "Delete eSIM" button. Confirm the deletion when prompted.
3. Find the email you received from Tusass, which contains your eSIM
You can now install your eSIM on your new mobile device by following the instructions you will find in the email.
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Android Guide
1. On device
Go to Settings > Connections > Sim manager > Select your active eSIM under the SIMs list which you would like to remove.
2. Remove eSIM
Tap the "Remove" button on the selected eSIM. Confirm the removal of eSIM when prompted.
3. Find the email you received from Tusass, which contains your eSIM
You can now install your eSIM on your new mobile device by following the instructions you will find in the email.
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Note! It is important that you do not format your phone before removing your eSIM number from the device. If you are unable to follow these steps due to a damaged or stolen device, please contact business customer service on 80 80 90 weekdays ml. 9.00-16.00.
Does it cost anything to switch from a physical SIM card to an eSIM?
It costs nothing to switch from a physical SIM card to an eSIM.
How do I switch to eSIM?
As a business customer, please contact your regular contact person, or use the contact form.
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